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NOW I REALLY DONT BELIEVE THAT THEY DONT WAIVE AF B/C I'VE HEARD OF TOO MANY PEOPLE ON THIS FORUM HAVING THEM WAIVED ALREADY. SO I'M GOING TO CALL BACK AFTER THEY CHARGE ME THE AF AND SPEAK TO ANOTHER CSR.
HAS ANYONE ELSE BEEN TOLD THIS?
@shalane85 wrote:NOW I REALLY DONT BELIEVE THAT THEY DONT WAIVE AF B/C I'VE HEARD OF TOO MANY PEOPLE ON THIS FORUM HAVING THEM WAIVED ALREADY. SO I'M GOING TO CALL BACK AFTER THEY CHARGE ME THE AF AND SPEAK TO ANOTHER CSR.
HAS ANYONE ELSE BEEN TOLD THIS?
Of course they will say that, its a source of income for them. You need to be prepared to lose the account, tell them that you will close the account (be prepared to follow through) and they will send you to account retention to try and negotiate with you and they will often do it, although there are times they won't either. Then you lose the account.