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HSBC AF Removed?

Frequent Contributor

HSBC AF Removed?

Has anyone have any luck having their AF removed from HSBC. I just went thru a nightmare with them and even though I cancel the card they won't remove it until I paid in full.

 

I'm going to transfer the balance to another card and cancel it and will never do business with them. I have had the card for two years and always paid in time and kept about a 10% balance with them. They never gave me a line increase in those two years either.

7 REPLIES
Senior Contributor

Re: HSBC AF Removed?


eddymvp wrote:

Has anyone have any luck having their AF removed from HSBC. I just went thru a nightmare with them and even though I cancel the card they won't remove it until I paid in full.

 

I'm going to transfer the balance to another card and cancel it and will never do business with them. I have had the card for two years and always paid in time and kept about a 10% balance with them. They never gave me a line increase in those two years either.


Are you talking about having an AF removed after you closed the card? That is a totally different matter than having the AF removed from an open, active account, which I have done. You need to be clearer about what you're stating/asking.

Frequent Contributor

Re: HSBC AF Removed?

I first called them to see if they can wave the AF and they refused so I canceled the card at that point. I couple of days i logged in online and I saw that the AF was not removed so I called them again to see why they hadn't remove the AF since I had already cancel the card and they told me that they will remove it when I paid the card in full and I only have until the November 16.

 

Senior Contributor

Re: HSBC AF Removed?


eddymvp wrote:

I first called them to see if they can wave the AF and they refused so I canceled the card at that point. I couple of days i logged in online and I saw that the AF was not removed so I called them again to see why they hadn't remove the AF since I had already cancel the card and they told me that they will remove it when I paid the card in full and I only have until the November 16.


You have to be very careful when you close a card with a balance. All kinds of things can happen. I would try calling during US business hours and ask for a supervisor. You may be stuck.

 

Of course you could always file a complaint with the Office of the Comptroller of the Currency if that doesn't work out:

 

     http://www.helpwithmybank.gov/

Valued Member

Re: HSBC AF Removed?

I have a Best Buy card with them and they always remove the AF, I have to call and ask, and once or twice I've had to threaten to close the account, but they've always removed it.
01/25/10 - TU 709, EQ 729, EX 705
Senior Contributor

Re: HSBC AF Removed?

Problem is OP has lost whatever meager leverage he had - he closed the card.

 

I was able to have the AF on my Direct Merchants Bank (HSBC) MC permanently waived. That was not easy to do. Best approach: When the frontline CSR says "No" to a waiver request ask to speak to a retention specialist. Then state your case to the retention specialist and never even obliquely mention closing your account. If you've been around for a while and have kept your nose clean they might just do it for you!

Frequent Contributor

Re: HSBC AF Removed?

I wonder how much on an impact this will make on my credit report. Would it make my score go down?
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Senior Contributor

Re: HSBC AF Removed?


eddymvp wrote:
I wonder how much on an impact this will make on my credit report. Would it make my score go down?

It could if you carry balances.