Frequent Contributor
Posts: 297
Registered: ‎04-27-2008

HSBC Bank hold

Does anyone have any advice on how to get HSBC to lift their bank hold? 


This has been on my account for a week now and the money has already cleared my checking account.


Does anyone know of a certain number or individual I can call to address this issue?  I've called the standard number and received the standard response of it will be resolved in 3-4 days.  Then after I sent an email to customer service I'm now being told it can take up to 14 day!  Unbelievable!





Moderator Emerita
Posts: 3,091
Registered: ‎08-09-2008

Re: HSBC Bank hold

Is this a hold for a credit card payment?


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Frequent Contributor
Posts: 297
Registered: ‎04-27-2008

Re: HSBC Bank hold

Yes it is.  I see, I forgot to mention that, sorry for any confusion.
New Contributor
Posts: 71
Registered: ‎05-19-2009

Re: HSBC Bank hold

They did that to me on my first payment.


I called them the day they did it because i didn't know what it was..


they to told me to call 1 week later to resolve it. Payment posted fri 6/23 and i called and got it cleared fri 6/30


when i called, the CSR called my bank, and made me give them verification info, my mother's maiden name, last 4 of social so on and so on...


then she told him the funds cleared. and he said you are good to go :smileyhappy:

so if it has been one week since the payment posted.. call them and tell them you had been previously told by a CSR to call back on this day to make your credit available..

5/26/09 EQ547 TU539
6/10/09 EQ553 TU533
7/22/09 EQ588 TU633

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