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Established Member
Posts: 23
Registered: ‎02-02-2010
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HSBC CLI...any call centers in the U.S.?

I have had a Household Bank credit card for over a year with perfect payment history. I tried in December to get a CLI but was told "Household has made a business decision to not increase credit lines..." blah blah and I assumed it was because cardholders may have been looking for credit around the holidays and it was easier to say no than do actual work and inspect all of their files. Okay, no big deal.

 

But when I called today I was given the same answer. I asked to speak to a supervisor, whose accent was almost impossible to understand, and was basically fed the same line over and over.

 

Has anyone had any luck in finding a backdoor number to Household, Orchard, or HSBC who could possibly help with this particular credit card or maybe offer me a new and improved one? Better still, is there anyone I can call in my own country so I can understand them?

7/2013 EQ 699 TU 719 EXP fako 735
Established Member
Posts: 21
Registered: ‎06-18-2008
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Re: HSBC CLI...any call centers in the U.S.?

I'll be following this thread closely.  I just attempted to get a CLI and received the same answer.

I used 1-800-462-2016.

EX 742
Established Member
Posts: 23
Registered: ‎02-02-2010
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Re: HSBC CLI...any call centers in the U.S.?

mdstar1,

 

Do you have a Household Bank CC also? The number I called was 1-800-477-1024. After 15 minutes on the line with the supervisor he apparently had enough of my insistence and questioning and quickly said in his nice CSR voice "thank you have a nice day goodbye" and hung up on me lol

7/2013 EQ 699 TU 719 EXP fako 735
Established Member
Posts: 21
Registered: ‎06-18-2008
0

Re: HSBC CLI...any call centers in the U.S.?

debtoranon,

 

I've had my HSBC card since August 07.  Back in Sept., I got an unrequested CLI for $600.  Not sure if this was to appease me during this CLI freeze.  I called a few weeks ago to request lowering my APR.  No luck there either.  Hopefully, this is short lived.  Did they also offer you everything from life insurance to over-the-limit protection during your call? :smileyhappy:

EX 742
Established Contributor
Posts: 582
Registered: ‎10-17-2010
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Re: HSBC CLI...any call centers in the U.S.?

For about a year that I've been following posts on the internet, Household / HSBC has not been granting customer-initiated CLIs.  I've recently read some of their co-branded cards such as Best Buy have began automatic CLIs over the past couple of weeks -- not sure if it's still happening.  Calling will not help at all.  If it's a business decision, reaching an office in the U.S.A. will only give you the same answer, but in an accent that you can clearly understand.

Valued Contributor
Posts: 1,129
Registered: ‎01-20-2011
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Re: HSBC CLI...any call centers in the U.S.?

 


JayRizzo wrote:

For about a year that I've been following posts on the internet, Household / HSBC has not been granting customer-initiated CLIs.  I've recently read some of their co-branded cards such as Best Buy have began automatic CLIs over the past couple of weeks -- not sure if it's still happening.  Calling will not help at all.  If it's a business decision, reaching an office in the U.S.A. will only give you the same answer, but in an accent that you can clearly understand.


I like it. :smileywink:

 

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Regular Contributor
Posts: 231
Registered: ‎02-16-2008
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Re: HSBC CLI...any call centers in the U.S.?

Hey they FINALLY gave me a CLI of 200.00 without a request.  I think it is because I use the card pretty heavily SINCE they have added the 2% cashback

reward to my card.  I got my first 100.00 reward check today.  However a CL of 1500 is subpar to my other CLs with Chase BOA and Barclays, but all of my cards

are reward cards now, so thanks Orchard!!!

 

Ole My2cents:smileywink:

700 Club Member
Established Member
Posts: 23
Registered: ‎02-02-2010
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Re: HSBC CLI...any call centers in the U.S.?

The supervisor said something along the lines of "just wait and you'll be surprised by a spontaneous CLI."  Since the whole purpose of this card is to build good credit I wrongly assumed I would be receiving CLIs periodically. But since there isn't an annual fee I won't bother with closing it. I'll just keep waiting for that "spontaneous CLI" and hope I don't have any issues needing to be resolved by a CSR in India who I cannot understand.

7/2013 EQ 699 TU 719 EXP fako 735
New Contributor
Posts: 91
Registered: ‎01-12-2009
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Re: HSBC CLI...any call centers in the U.S.?

I got the same quote about "Spontanious CLI's" if I stayed...unfortunately, they weren't going to drop the annual fee below $19 on my $400 CL, so I gave them the boot! 

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