@jmbfl wrote:
.....Anyway, I thought the entire drift of this thread's topic was tabu...
No, not if you read TNWM's post carefully. (Kudos on the Fijian spelling of "tabu." fused and I will go you one further and use "kapu."
)
It is a sad fact that more and more CCC's are off-shoring their CS, because it's cheaper. I happen to believe that's an excellent indicator of how much value they put on CS, but whatever.
What we are asking is for people to realize that when an overseas call center can't help you, it's generally because
they are not allowed to. They are literally script-readers, because that is all they are allowed to do, per the instructions from the home office in the good old US of A. A member here told us that if they go off-script more than a few times, in other words, if they are trying to help, as opposed to getting you off the phone ASAP, they can lose their jobs.
So we ask that our members understand this, and not rant about bad service being because CSR's are members of certain ethnic groups or nationalities. Put the blame where it belongs, on the company that would rather you hush up and leave things be.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007