Their pre-qual is a soft. Both their soft and hard are Experian. Again, YMMV.
Mind you if you have 2 of their cards already or have had one of theirs in the last 18 months. In that case you'd be pre-approved online and then denied per some hidden rules. I still dont understand their motive but thats the way it is.
ETA: If the above is true, you would have to wait for a prequal/invite from them. Thats how, most people have obtained 2 or more cards in recent times within 18 months. This wasn't the case years back apparently.
'IF' you have only one account and it IS closed, then yeah, you are eligible to get another card if you are pre qualified.
But thats with the 2 cards and 18 months rule. Personaly, I dont trust pre-quals that much. I particularly am suspicious about HSBC pre-quals. They could pre-approve you and just as easily deny you on the basis that you have an unpaid balance with one of the HSBC cards even though its closed and that the pre-qual process does not take that into consideration just as it doesn't the number of HSBC cards an individual has and all that.
I would certainly call and check before I apply or I would simply wait for the dispute to be resolved.
Forget HSBC. If you need a card that bad get a secured card.
Not necessarily. My HSCB card is a keeper. It may have begun life as a $300 CL with an AF, but it is now at $5k+, no AF, and 2% Cash Back on all purchases.