I asked for a CLI yesterday and was assured it would be 'soft'. It had to go to maual review and I got a hrd on EQ - now I have 18 INQs on EQ!!!! I am fighting the hard ing (I never authorized a hard pull and verified with the CSR 3 times about the soft) - onto the credit rating dept via fax--- have been thru a CSR, a supervisor, & an Account Specialist tonight.
HSBC's funeral is now scheduled for August - it is getting PIF'd this month and into the FREEZER it goes...will thaw only for the funeral.