Well the good news is they will pull other reports if they can't access one.
The bad news is for some reason there system does not update new accounts before you even get it in the mail the guy said (not sure I buy that) and that you can't talk to anyone, but it would only take about 5 days to get something in the mail.... I don't like waiting.
However they did already send me a 15% coupon to come shopping, I just moved and the whole reason I applied was because I need a bissell spot bot! I have never shopped at HSN before but since it's backed by same bank as Venue I thought that would give me a good chance.