@Anonymous wrote:I downgraded from an Arrival+ to their Rewards card. The level 1 agent told me that the only option was the Arrival. I asked to be transferred to their Retention department where my original request went smoothly. In addition, I receive 1000 pts for not closing it, a SP CLI if $4000, and they transferred my Arrival+ APR (14.99%) over to the Rewards card.
Good to read they allow a down grade. Seems odd to just let potential revenue walk away. Guess I'll hold on to the Arrival + until the downgrade time comes.
