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Established Contributor
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Registered: ‎10-11-2012
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Has your opinion of Capital One changed?

It seems that a lot of people, myself included, have gotten lots of love from Capital One. Does this change your opinion of the company? Are they still "crapital one"? Do you think they are at least trying to do the right thing??


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Posts: 496
Registered: ‎11-13-2012
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Re: Has your opinion of Capital One changed?

IMO they still stink.  I have one, even got the EO to CLI me.  I think it's because I came into their fold as a low-end applicant at the bottom of the credit chain.  For that I should be more appreciative but now that things have improved I feel they aren't growing with me.  The $500 CLI was the dagger for me.  Once I pass the Barclays test I will replace C1 with a better card.

 

Now had I entered their fold as a Venture cardholder I'd probably have a different opinion.


GangnamFICO wrote:

Because the chicks dig it when I throw down the card to the waiter and...it comes in handy if I'm short on cash until payday and need a short spot. AMEX gets the booty, and that's important when you're a Pirate.


Minor vulgarity edit --Rev



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Posts: 11,028
Registered: ‎12-30-2011
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Re: Has your opinion of Capital One changed?

They offered me and others credit when many other lenders wouldn't.

They served their purpose but they don't often grow with their consumers. Personally I don't have a problem with that, C1 helped me and regardless of whatever happens to the account I will never let that bother me.
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Established Contributor
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Registered: ‎02-01-2012
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Re: Has your opinion of Capital One changed?

No. It hasn't changed and I am one of those recent Exec Office Success Stories.

 

Why?

 

Because if they weren't the company that they are infamous for being, these overtures to the Exec Office would be unnecessary. As it stands, the company has a culture and apparatus in place that creates the rude, draconian, stubborn and unreachable infrastructure that forces extraordinary measures to get a little decency from it. Hence, the contact to the EO. 

 

So, no. Capital One still stinks. And I say this as someone who eventually got almost everything I ever asked for from them and eventually had almost every wrong righted. The amount of frustration, time, persistence and energy required for me to get things right is not forgotten despite the fact that I eventually got justice.

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
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Registered: ‎06-11-2012
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Re: Has your opinion of Capital One changed?

Capital One has it's purpose and that's to help out people with bad credit get back on their feet with only a simple annual fee.

Half of last year all I had was prepaid debit cards from AccountNow and now I got almost 5k worth of credit to use. Thanks Capital One :smileywink:

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Established Contributor
Posts: 734
Registered: ‎02-01-2012
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Re: Has your opinion of Capital One changed?

If C1's purpose to help out bad credit applicants, they'd be like orchard or some other subprime company. But they have a variety of higher end credit score credit cards so they are more than just a subprime lender. The big flaw with them in their unwillingness to change their approach between the two pools of applicants they deal with. 

 

They have a strict subprime style with their prime cards. Not good.

Start (Sept 2011): low-mid 600s. NOW: TU FICO: 801, EQ FICO 808, EX FICO 798 (PSECU). Goal: Achieved! Now Maintain!
Contributor
Posts: 78
Registered: ‎01-06-2013
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Re: Has your opinion of Capital One changed?

Just sent an email to the EO requesting a CLI today. I'll let you know how I feel about them tomorrow. Lol


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Registered: ‎11-13-2012
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Re: Has your opinion of Capital One changed?


eviLution wrote:
Capital One has it's purpose and that's to help out people with bad credit get back on their feet with only a simple annual fee.

Half of last year all I had was prepaid debit cards from AccountNow and now I got almost 5k worth of credit to use. Thanks Capital One :smileywink:

That's only half the story.  Their prime customers are generally happy with their cards. The trouble I see is how the subprime treatment is for most a dead-end street.  To get out of this tier most must apply-up and then close the rebuilder card.


GangnamFICO wrote:

Because the chicks dig it when I throw down the card to the waiter and...it comes in handy if I'm short on cash until payday and need a short spot. AMEX gets the booty, and that's important when you're a Pirate.


Minor vulgarity edit --Rev



Contributor
Posts: 253
Registered: ‎08-06-2012
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Re: Has your opinion of Capital One changed?

No. My opinion of Cap1 has not changed. 

Then again, I'm one of those people who is very grateful they offered me a partially secured product to start my rebuilding journey 18 months ago. 

 

You see, I totally screwed up my credit when I was younger. To the point that I couldn't do any more damage to it in the last decade because NOBODY would give me credit at all. Cap1 however had a good offer on a secured product ($49/$200) and I gave them a shot.. and in return they helped me get into the position I am in now. 

Over $10k in total credit and a score that is creeping up slowly. 

 

The only stress I had with Cap1 was before I understood how they deal with payments from now accounts.. sometimes it takes a few days for a payment to post when you're new. Yeah, THAT stressed me out a bit but once I understood the deal it was smooth sailing. 

 

I *hope* the EO approves my request to give me a CLI and kill the AF on my Cash Rewards card.. but if they don't I will thank them and explain that since Amex just opened an acct for me with a 2k limit and I have a Discover with 1.5k I no longer have a need for a $750 card with an AF and request they close BOTH of my accts. 

No biggie.. I appreciate their help so far... Only now the tables have turned.. they need me much more than I need them :smileyhappy:


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Established Contributor
Posts: 614
Registered: ‎08-24-2011
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Re: Has your opinion of Capital One changed?

It has changed somewhat...there's a shred of hope now, IMO. 

 

Their biggest problem is not letting their lower-tier customers graduate into "prime" customers. Now it's at least been proven that it CAN happen, but it's really a shame that you must go through the executive office in order to do it. 

 

If they fix that bridge, and let those of us who start out with little/bad credit graduate into prime customers with better cards, CLI's, etc. then they can be a very good company.

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