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Hats off to USbank CSR

Contributor

Hats off to USbank CSR

  Have had the Plain Jane USbank platinum card for about 4 years now. Started as a no annual fee card, but last year for whatever reason they dinged me a fee and like a dummy I just paid it. My last statement it showed up again so thought now I'd call and see if they would waive it. The csr lady said "why don't we just change it into a rewards card with no annual fee." I said sure!  That was Wednesday and today (Fri..) a cash plus signature shows up in my mail box. TWO DAYS!  It's like they already had it made and were just waiting for me to call.lol  I'd say that is pretty doggone good service. I didn't know you could product change like that and would never have done it on my own, so thank you USbank lady.

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Established Contributor

Re: Hats off to USbank CSR


ottergo4 wrote:

  Have had the Plain Jane USbank platinum card for about 4 years now. Started as a no annual fee card, but last year for whatever reason they dinged me a fee and like a dummy I just paid it. My last statement it showed up again so thought now I'd call and see if they would waive it. The csr lady said "why don't we just change it into a rewards card with no annual fee." I said sure!  That was Wednesday and today (Fri..) a cash plus signature shows up in my mail box. TWO DAYS!  It's like they already had it made and were just waiting for me to call.lol  I'd say that is pretty doggone good service. I didn't know you could product change like that and would never have done it on my own, so thank you USbank lady.


lol nice! the plain jane card had an annual fee? but gratz on the Cash+ that's the only card I really want now =( I got everything else I want >_<


total credit limits $108,400 Credit scores Ex 728 EQ 738 TU 758
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Established Contributor

Re: Hats off to USbank CSR

Congrats

Message 3 of 6
New Contributor

Re: Hats off to USbank CSR

Congratz

Scores: EQ-798 EX-802 TU-786

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Message 4 of 6
Valued Contributor

Re: Hats off to USbank CSR

Always good to hear a positive experience, nice!

Starting Score: EQ 717 EX 724 TU 736
Current Score: EQ 832 EX 783 TU 816
App free since 9/15/15
Message 5 of 6
Established Contributor

Re: Hats off to USbank CSR

Very nice


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