Have you ever used the Chase "What can we do better" message?

[Anonymous]

I filled one out for something, and I had wondered if anyone on here has ever used it for anything.

I selected I wanted them to respond to my concern, and after two business days have not received a reply. They say that you should have a response after one.

Is there a possibility they just aren't going to respond?

Thoughts would be appreciated.

Thanks!

[smc733]

I have.  It is absolutely worthless.

I sent them a very polite, well written message about how their APR reduction policy (re: non-existent) is bad, and how it discourages me from using the card as I don't feel like a relationship can grow.

I got a generic response about how I currently have the lowest available APR on my account (not at all what I wrote about), the same wording they respond with if you ask for an APR reduction.  It was like they didn't even read what I wrote.

[Anonymous]

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@smc733 wrote:

I have.  It is absolutely worthless.

I sent them a very polite, well written message about how their APR reduction policy (re: non-existent) is bad, and how it discourages me from using the card as I don't feel like a relationship can grow.

I got a generic response about how I currently have the lowest available APR on my account (not at all what I wrote about), the same wording they respond with if you ask for an APR reduction.  It was like they didn't even read what I wrote.

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I figured as much. I have had them give similar responses from the regular message center. I literally asked them twice if they actually read what I had said.

How long did it take to get a response, if you remember?

[smc733]

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@Anonymous wrote:

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@smc733 wrote:

I have.  It is absolutely worthless.

I sent them a very polite, well written message about how their APR reduction policy (re: non-existent) is bad, and how it discourages me from using the card as I don't feel like a relationship can grow.

I got a generic response about how I currently have the lowest available APR on my account (not at all what I wrote about), the same wording they respond with if you ask for an APR reduction.  It was like they didn't even read what I wrote.

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I figured as much. I have had them give similar responses from the regular message center. I literally asked them twice if they actually read what I had said.

How long did it take to get a response, if you remember?

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I don't remember explicitly how long it took, but I believe it was within 48 hours (all during weekdays, I don't know if they have less staff on weekends).  Their turnaround for those messages has usually been pretty quick for me (though always useless).