How does this work with AMEX?

Anonymous · ‎12-11-2014

Good evening, all! I have an American Express Premiere Rewards Gold (PRG) and I have a quick question about it that their customer service couldn't really clarify for me.

Say for example I make a $100 purchase at a department store on my PRG and a few days later I have to return it. I have not paid my balance off yet due to this, so I am thinking they'll deduct the $100 once I return the merchandise from my "outstanding balance," is that correct?

What would happen if I paid my balance off and then did the return? Would it be direct deposit back into my other bank's checking account? Do they send a check?

Thank you, MyFico!

Jarrodpd · ‎12-11-2014

@Anonymous wrote:
Good evening, all! I have an American Express Premiere Rewards Gold (PRG) and I have a quick question about it that their customer service couldn't really clarify for me.

Say for example I make a $100 purchase at a department store on my PRG and a few days later I have to return it. I have not paid my balance off yet due to this, so I am thinking they'll deduct the $100 once I return the merchandise from my "outstanding balance," is that correct?

What would happen if I paid my balance off and then did the return? Would it be direct deposit back into my other bank's checking account? Do they send a check?

Thank you, MyFico!

I had something similar happen, It was an Amex offer that wasnt applied till after I paid my bill. The only thing that happens is that you have a positive balance on your card. So in your case given your example, you could spend that $100 and not have to make a payment because its a surplus on your card.

USAA Platinum Mastercard: $8000
American Express HHonors no AF: $12000
American Express Premier Rewards Gold: NPSL
American Express Platinum: NPSL
US Bank Cash+ Visa Sig: $5100|Chase Freedom: $7000|Chase Sapphire Reserve: $10000
Total combined CL:$42,100|Exp: 763(788Amex)|Equ: 759|Tu: 769 (04 May 2016)

Anonymous · ‎12-11-2014

So it's just basically like a statement credit? Man, that's unfortunate.

Anonymous · ‎12-11-2014

@Anonymous wrote:
So it's just basically like a statement credit? Man, that's unfortunate.

Yes it is. It will be a statement credit and will offset whatever you buy next. They will never deposit it back into your acount. That is not how it works.

longtimelurker · ‎12-11-2014

Clearly crediting your account is the easiest thing, depositing back some of a payment wouldn't make sense. On the AMex cc at least, you can request a refund of a credit balance, and they will send a check. Don't know why the PRG wouldn't also allow this, but don't know for sure.