Well, for what it's worth, they do have tracking numbers on the cards/welcome kits. I chatted online with a rep and she told me to call the Customer Service number to find out the status which I did. It got to my town on the 9th and is listed as forwarded to another address.
Pretty sure this has to do with the post office. A couple of weeks ago we got a thing in the mailbox asking us to list who should receive mail here because i kept writing that the people we were getting letters for didn't live here anymore, because they were former tenants. My neighbor accidentally threw it out/misplaced it so either the post office is holding lots of our mail or just returning it as undeliverable? Either way another welcome kit was sent, which I can call and cancel if it turns out they are holding my mail.
A package from Amazon was forwarded as undeliverable last week, but I just chalked that up to a fluke with the shipping label. There has been occasional mail but the volume is much lighter than usual.
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