They do discriminate, as you say. I have a Signature and two other cards with them. The two other are lower tier cards and when I call and put in my lower tier card I get foreign CSRs who read a scripted answer. (Poorly I might add, especially if the question doesn't match the answer.)
When I call and input my Signature card number I get US based service. They actually told me this would happen, I mean they really directly told me I would get US based customer service for that account. (It didn't occur to them that they should switch the other accounts to being prime too. I guess they like me chattingon here about their issues!) It is night and day, or rather night and dusk - it is Capone!)
I did get a callback today about my Signature card initial reward, which was a bit different for them. Usually I just get a response saying they will take care of the problem and then don't hear from them again.
It is by will alone I set my mind in motion.....
Always follow these rules: Only take a HP for a new account. Always use the best rewards card for that reward category. Don't close a card unless you know you really should. Never use more than 35% of a credit limit. Recon as much and as best you can. Use the introductory period to the best advantage. Get the signup bonus. Whenever possible PIF or balance transfer so you pay less in interest. Never give an excellent rating when it is actually the norm. Always look for a discount as more is always better.
Always accept candy from strangers because they have the best candy or from people you know have good candy.
