So, I have been calling them for CLI. I am a member since '08 with 500CL. In almost 5 years, I have not miss or have a late payment. Two week agos I call for CLI and got it for 500, so total is now 1k. I just recently paid $59 in AF. I have zero balance on the card and last used about 9 months agos.
I spoke with 2 CSR and 1 acct mgr, the acct mgr said that he is not going to sugar coated for me and said the CLI is not available anymore on this card but however he can refund my AF of $59 every year if my account is in good standing and if I wanted to keep it open.
This is one of my oldest aaoa. I guess I will keep it open and use the $59 credit refund on the statement to buy something, but that's it. 
Any other number that I can call? (PM ME)
It seems that this card classified as entry level and no CLI over 1k or anything.
I have GOLD MC card with $59AF (well, not anymore).
Thanks.
If you close the account, it will still report positively for 10 years.
After you close it, you can apply again in store and hope for a better product.
@Dustink wrote:If you close the account, it will still report positively for 10 years.
After you close it, you can apply again in store and hope for a better product.
Very true. However, if I close the account and app'd, I would be getting the storecard version (been down this road before). I rather have the MC version anyway and stay in the garden for 6-12 months for my dream cards. 
Well if you are ever in the mood to temporarily scar your report with two HP's. You can app, and get the store card. Then app again and get the hopefully no AF MC.