I say...Citibank & Cards Has NO Loyalty...Don't Use Them...

[Tommy5746]

You cant really fault them if you have a BK in 2009...

[ssp]

I agree it's probably the BK. I've had a secured Citi Card for a year and every other day I get a reminder that I am eligible for a cl increase. However, I don't have anything bad on my report. I called them today to ask that they change that account from secured to non secured. I was able to get 2 unsecured citicards after 1 year and the limits are decent so I kinda like Citi

[Creditaddict]

Can't be long winded now.. have to leave in 30 seconds and I won't even track because i won't be able to answer driving! LOL

BK from 2009, Was citi in that?

anything late, bad, etc. AFTER that bk in 2009?

If those are both no, I think everyone rushes to blame or agree because of the bk.

as much as I say citi sucks sometimes, "USUALLY" once in they are great.

NOW - The Citi i hate

I feel you can almost never get high enough of to someone that actually can over ride a computer... it's hard to believe you talk to an underwriting person who can't actually underwrite an app that has been coded a certain way already... it still boggles my mind and makes my skin crawl to have those phone conversations.

I also HATE the idea of applying for 2nd card to get what you probably deserve and qualify for but unlike capital one that many times will give you the same sucky 2nd card as the first they told you to apply to replace.

Chase is like this too... you have $500 limit and they want HP and give you $200 or something, apply for a new card and you see instant $10k or something (Obviously that doesn't apply to all but been seen tons.

Citi from what I know, 2nd card if they don't have something bad against you... you could see HUGE increase (in credit on new account, not asking for increase on current)

[CreditScholar]

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@Tommy5746 wrote:

You cant really fault them if you have a BK in 2009...

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+1

[Sparkz1920]

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@Andy77 wrote:

I had a secured card since Sept 2009, PIF every month, no returned payments, CL is 200.00, card graduated 18 months after I opened, but never got a CLI

I run between 4k and 11k through my deposit accounts a month

Yes, my credit is not the best, bk from 2009, BUT people are behind computers, if they REALLY wanted to they COULD make an exception.

Bank of America did for me as did Barclays

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Yeah, I still have their secured card and everytime i hit the love button, it sends a rejection saying my account is secure. 200 CL and ive gotten my check for the deposit over a year ago. card has been unsecured

I app'd for another Citi card and got AAdvantage

[bichonmom]

I think this is just how companies and CS are now. There are exceptions, but in general, big business/banks/etc. just don't care about the customer anymore. I think a lot of this is because of people who took advantage, causing companies to institute less user-friendly policies. Maybe 5 or 10 yrs ago, you could have gotten better results w/them.

Have you tried a backdoor sticky/retention #? Or the exec office? If you are inclined, you could write an email or letter to exec office and see what happens.

I can understand your being angry @ Citi, but frankly, I don't think it's just them. It could just as easily be Chase or Amex or Barclay's or BoA.

[CS800]

I have never had a CITI card and have tried so far 3 times to get in with them with no luck at all even with recons.

Reasons always different, too many inqs (5 on each), not enough experience, DEc 21st is the end of the world, are you feeling lucky punk??, it's not a full moon yet, etc etc

[crunching_numbers]

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@fuzzybean wrote:

We bank with them and cannot stand them.

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OK, I just HAVE to ask...   If you can't stand them, why do you bank with them?  Pick another bank or Credit Union. Why give a place you hate any of your business?

[youngandcreditwrthy]

Idk about Citi... I recently was considering app'ing for Simplicity just for the 0% in case I needed it, and I called their backdoor num as well as other nums just to see of theyd give me more info on how to get approved... I asked very general questions, and they were like 'our uw'ing standards are confidential' blah blah blah, so I didn't apply. To top it all off, EVERY person I talked to was in India... And seriously one guy's accent was so bad, I couldn't understand what he was saying plus ALL of Citi's reps were RUDE. Even for 0% for 18 months, that is not worth it to me.

[fuzzybean]

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@crunching_numbers wrote:

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@fuzzybean wrote:

We bank with them and cannot stand them.

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OK, I just HAVE to ask...   If you can't stand them, why do you bank with them?  Pick another bank or Credit Union. Why give a place you hate any of your business?

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LOL!  Good question.  We actually just started banking with them earlier this year because we wanted to keep our spending money (gas, groceries...anything that needs the card swiped) in a separate account/bank from the money we have in savings and our checking we pay bills with.  We will be getting rid of them as soon as we open an account with NFCU, but that won't be until early next year.