Really sorry that happened to ya VEE.
I might apply in December, I 'm hoping a Sears CO (citi) will drop off my TU report this month. I could be wrong but I think Macy's is Citi-backed and I've never been approved for this card and I believe this is the reason...
nah, don't give up, why let a handful of unhelpful cs encounters distract you from a worthy goal of macy's approval, especially since it is such a good match for you. you're lucky you happen to shop a lot at the store that has one of the best store cards bar none and while you REALLY may have better luck in store at some point, if you can't bring yourself to do the in store app then re-app on line when you're ready in a few, if they won't recon.
imo macy's is to store cards what pen fed platinum is to rewards cards, just in the sense that it is totally worth the process on your road to approval, even if there are hurdles along the way! and remember- you will ultimatley be approved if you keep trying and can continue to be patient i hope you'll reconsider veevee!