I had fraudulent charges hit my account on 12/24/11. Two charges for close to $80.00 from Beijing China. I live in Maryland. They closed the account down and issued a new card. If I wanted it rushed to me it would cost $16.00. I have to wait 5-7 business days for it. I'm already heated about that.
Now today.
I call in and ask when they are going to credit the fraudulent charges back to my card because I have a reaccuring charge for my auto insurance coming out on the 28th. The woman says they need to do an investigation on the charges and that could take up to 30 days. REALLY?!?!?!?! I live in MD and I made a payment from my home for my cell phone bill with this credit card the morning of these charges not 30 min apart of when the first one took place.
At this point i'm livid and worrying about my insurance payment declining. I was at one of their banks to make a deposit and what a surprise theyre closed (I understand day after christmas) so I call back and proceed to get hung up on 2 different times trying to speak to a representative. I finally get one back on the phone and he continues to say there is nothing they can do for me. I just PIF on this card on the 23rd, cash. I have available credit for this payment. But due to fraud you have to hold up money I JUST PAID YOU so you can do a investigation??
I'm done. I'm closing the bank account with them and these ridiculous credit card tommorow. This is utterly unacceptable and I feel as if I had a better credit card I would get 1,000 times better customer service then what they gave me today.
What the heck?!
Does their good customer service only kick in on better cards?
Wow - so sorry to hear this 
@jeffery581 wrote:Did you try Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.) ?
No, im calling now thanks
@jeffery581 wrote:Did you try Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.) ?
Man you don't know hot much I appreciate you giving me that number! Very professional how they handled the situation, gave me a credit on the account to cover the insurance payment while they do the investigation. So awesome!!
So CapOne has gotten promoted from being closed tommorow to SD status!
@LS2982 wrote:
@jeffery581 wrote:Did you try Cap 1: 800-707-0489 (Senior Escalation Account Mgrs.) ?
Man you don't know hot much I appreciate you giving me that number! Very professional how they handled the situation, gave me a credit on the account to cover the insurance payment while they do the investigation. So awesome!!
So CapOne has gotten promoted from being closed tommorow to SD status!
Crapital One is ridiculous. Their cards don't grow with you and their customer service stinks. They wonder why they are getting outcompeted by other banks. My only CrapOne card has been spending the better part of the past year in the bottom of my sock drawer getting to know my argyles better. :-P
@android01 wrote:
I was thinking you could try for a hard-to-come-by CLI to cover your payments.
rotf getting back up..
I got a better chance of seeing god than that happening!