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Valued Contributor
Scamp
Posts: 2,791
Registered: ‎03-18-2007

If the new CreditSecure tells you you're not enrolled in CS, don't believe it...

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‎10-09-2009 06:47 AM

...it told me that this a.m., so I called them.

 

Their IT dept. is still working on the updates for the site, so it's not really fully up and running, this morning.

 

They recommended trying to access it again maybe this evening or tomorrow morning.

 

FYI for fellow CS subscribers.

_____________________________________________________________________________
It's never too late to become the person you might have been. ~George Eliot

02/12/09 EX: 701 / 02/08/10 EQ: 719 / 02/08/10 TU: 723

Backdoor Numbers, Credit Scoring 101, Understanding Your FICO Score PDF
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concorduser
Posts: 6,023
Registered: ‎09-18-2007

Re: If the new CreditSecure tells you you're not enrolled in CS, don't believe it...

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‎10-09-2009 12:13 PM

Thanks for the post. This morning I could not access the report and I was wondering what is happening.
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l9ikjam
Posts: 662
Registered: ‎09-07-2007

Re: If the new CreditSecure tells you you're not enrolled in CS, don't believe it...

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‎10-09-2009 12:48 PM

I logged in last night and seen they had a new look but didn't have a problem logging in. It did take me a few seconds to find the already enrolled button
Advice is what we ask for when we already know the answer but wish we didn't.
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haulingthescoreup
Posts: 28,112
Registered: ‎04-01-2007

Re: If the new CreditSecure tells you you're not enrolled in CS, don't believe it...

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‎10-09-2009 04:18 PM

They won't let me in at the moment. I'm not enrolled, ha.

Their old non-button was pretty lame, but I really hate this one: Already enrolled? View credit scores.

No, I don't want to view my cheesy FAKO's; I want to view my reports.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
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Scout65
Posts: 352
Registered: ‎12-09-2007

Workaround for Amex CS

[ Edited ]
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‎10-09-2009 05:12 PM - edited ‎10-09-2009 05:25 PM

I just got off the phone with Amex CS.  They upgraded the site overnight, and it is NOT working....

 

Here is the workaround the rep gave me.  And, it worked.

 

www.americanexpress.com/mycreditsecure

 

P.S. She said that Amex is not sure how long it will take to get the redesigned site up and running. 

 

ETA  Thanks for moving this, Hauling.  I posted it before I saw Scamp's post.

Message Edited by Scout65 on 10-09-2009 07:25 PM
FICOs as of 09/2009 - TU 813, EQ 811, last known EX 797
FICOs as of 08/2009 - TU 791, EQ 809, last known EX 797
FICOs as of 07/2009 - TU 806, EQ 809, last known EX 797
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Valued Contributor
Scamp
Posts: 2,791
Registered: ‎03-18-2007

Re: Workaround for Amex CS

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‎10-09-2009 05:44 PM

Scout65 wrote:

I just got off the phone with Amex CS.  They upgraded the site overnight, and it is NOT working....

 

Here is the workaround the rep gave me.  And, it worked.

 

www.americanexpress.com/mycreditsecure

 

P.S. She said that Amex is not sure how long it will take to get the redesigned site up and running. 

 

ETA  Thanks for moving this, Hauling.  I posted it before I saw Scamp's post.

Message Edited by Scout65 on 10-09-2009 07:25 PM

Good job getting the workaround, Scout!  I didn't think to ask if there was one.  :smileyhappy:

_____________________________________________________________________________
It's never too late to become the person you might have been. ~George Eliot

02/12/09 EX: 701 / 02/08/10 EQ: 719 / 02/08/10 TU: 723

Backdoor Numbers, Credit Scoring 101, Understanding Your FICO Score PDF
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concorduser
Posts: 6,023
Registered: ‎09-18-2007

Re: Workaround for Amex CS

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‎10-10-2009 10:14 AM

Thanks. The link you posted works.
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haulingthescoreup
Posts: 28,112
Registered: ‎04-01-2007

Re: Workaround for Amex CS

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‎10-10-2009 10:19 AM

I just now logged in via the regular way, and I'm back in, but it implied that I was a new customer. But the monthly PLUS Score Tracker (whoopee) still shows my previous FAKO's, so I guess they didn't lose me after all.
* Credit is a wonderful servant, but a terrible master. * Who's the boss --you or your credit?
FICO's: EQ 781 - TU 793 - EX 779 (from PSECU) - Done credit hunting; having fun with credit gardening. - EQ 590 on 5/14/2007
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