Reply
Valued Contributor
Posts: 1,352
Registered: ‎02-07-2010
0

Im irate! about my bankamericard

i opened up my bankamericard cash rewards in april 2011 with the offer that it was three percent back on gas, two percent on groceries, and one percent everywhere else.

 

now i must admit, i am slow sometimes to how my rewards are building, but fast forward to now, and it finally dawned on me i wasn't earning any bonus rewards. so i wrote them and this is what i got:

 

Dear Scott,

Thank you for your inquiry dated 12/04/2012 regarding the Bonus Cash Rewards on your Bank of America BankAmericard Cash Rewards Signature Visa account ending in -.

Please allow us to inform you that the Cash Back bonus offer of 3x Cash Rewards at eligible gas stations, grocery stores and drug stores/pharmacies was only available for the first six months from the account opening date.

Be advised that the last day that your account earned the 3x Bonus Cash Rewards was on 09/30/2012.

We appreciate the opportunity to assist you online. Should you have any further inquiries, please e-mail us again. Thank you for choosing Bank of America.

 

no where on my pre approval mailing did it say i would only receive this for the first six months.

 

i am thinking about canceling my account. i feel screwed over.

EX BankCard 8 FICO 820 (250-900) 04/08/14
TU FICO 806 (350-850) 04/10/14
EX VT 3.0 805 (300-850) TU VT 2.0 891 (501-990)
Credit.com score 798 (300 - 850) TU transrisk 772
card line up here: http://ficoforums.myfico.com/t5/Credit-Cards/How-Many-Credit-Cards-Do-YOU-have/m-p/1034512#M290859
Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
0

Re: Im irate! about my bankamericard


scottwagnon wrote:

i opened up my bankamericard cash rewards in april 2011 with the offer that it was three percent back on gas, two percent on groceries, and one percent everywhere else.

 

now i must admit, i am slow sometimes to how my rewards are building, but fast forward to now, and it finally dawned on me i wasn't earning any bonus rewards. so i wrote them and this is what i got:

 

Dear Scott,

Thank you for your inquiry dated 12/04/2012 regarding the Bonus Cash Rewards on your Bank of America BankAmericard Cash Rewards Signature Visa account ending in -.

Please allow us to inform you that the Cash Back bonus offer of 3x Cash Rewards at eligible gas stations, grocery stores and drug stores/pharmacies was only available for the first six months from the account opening date.

Be advised that the last day that your account earned the 3x Bonus Cash Rewards was on 09/30/2012.

We appreciate the opportunity to assist you online. Should you have any further inquiries, please e-mail us again. Thank you for choosing Bank of America.

 

no where on my pre approval mailing did it say i would only receive this for the first six months.

 

i am thinking about canceling my account. i feel screwed over.


Yea thats pretty messed up!! Have you called in to speak with anyone about it?

 




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 671 (myFICO) N/A / EQ FICO 679 / TU08 FICO 678 / TU VS 706 3/6/2014
Established Contributor
Posts: 912
Registered: ‎06-14-2012
0

Re: Im irate! about my bankamericard

I've always been under the impression that those reward categories are a PERMANENT feature of the card . If it was only a promotion, that card would absolutely WORTHLESS. sounds like you got a very mis-informed rep.


Starting Score: EQ 609, EX 633(Fako), TU 700
Current Score: EQ 699, EX 758, TU 733
Goal Score: 720 across the board
Garden Club Member-GC Challenge: App free since 10/31/12 :smileywink:
Regular Contributor
Posts: 181
Registered: ‎04-21-2010
0

Re: Im irate! about my bankamericard

[ Edited ]

scottwagnon wrote:

i opened up my bankamericard cash rewards in april 2011 with the offer that it was three percent back on gas, two percent on groceries, and one percent everywhere else.

 

now i must admit, i am slow sometimes to how my rewards are building, but fast forward to now, and it finally dawned on me i wasn't earning any bonus rewards. so i wrote them and this is what i got:

 

Dear Scott,

Thank you for your inquiry dated 12/04/2012 regarding the Bonus Cash Rewards on your Bank of America BankAmericard Cash Rewards Signature Visa account ending in -.

Please allow us to inform you that the Cash Back bonus offer of 3x Cash Rewards at eligible gas stations, grocery stores and drug stores/pharmacies was only available for the first six months from the account opening date.

Be advised that the last day that your account earned the 3x Bonus Cash Rewards was on 09/30/2012.

We appreciate the opportunity to assist you online. Should you have any further inquiries, please e-mail us again. Thank you for choosing Bank of America.

 

no where on my pre approval mailing did it say i would only receive this for the first six months.

 

i am thinking about canceling my account. i feel screwed over.


hmmm... I was a little concerned to hear about your experience, so I pulled up the terms of my rewards program. The bonus feature does not expire on my end.

 

General Terms

 

2. Cash Rewards earnings are based on the new net retail purchase transaction volume (i.e., purchase(s) less credits, returns and adjustments) charged to the Card during each periodic billing cycle ("Billing Cycle") by the Participant(s) ("Net Purchase(s)"). Earn base Cash Rewards of 1% of all Net Purchases. You will earn Cash Rewards of 2% (consisting of 1% bonus Cash Rewards and 1% base Cash Rewards) for Net Purchases at eligible grocery merchants and 3% (consisting of 2% bonus Cash Rewards and 1% base Cash Rewards) for Net Purchases at eligible gas merchants (the "Bonus Categories"), for the first $1,500 of combined Net Purchases made during each calendar quarter in the Bonus Categories. The calendar quarters are: January through March, April through June, July through September and October through December of each year. Eligible merchants and the associated merchant category codes ("MCC") for the Bonus Categories are the following: a) Grocery Stores (MCC codes 5411, 5422, 5441, 5451, 5462 and 5499); and (b) Gas Stations (MCC codes 5541, and 5542). Purchases made at a merchant that does not process transactions under these codes will not qualify and you will not receive the bonus Cash Rewards. You will earn base Cash Rewards of 1% for Net Purchases in excess of $1,500 in each quarter in the Bonus Categories. Additional restrictions may apply. Cash Rewards are subject to verification. Fractions of Cash Rewards are truncated at the 100th decimal place. For example, if you used your Card for Net Purchases of $519.59 during a Billing Cycle, you would receive $5.19 in Cash Rewards, rather than $5.1959. Balance transfers, cash advances, including purchases of cash equivalents of any kind, purchases made by or for a business or for a business purpose, fees, interest charges, credit insurance, credit protection, or debt cancellation charges and unauthorized/fraudulent transactions do not earn Cash Rewards. From time to time, special promotions may feature Bonus Rewards. Details will accompany the offer.

Current Scores (as of 04/22/13): EQ FICO=795; TU FICO =766; EX =763

BankAmericard Cash Rewards ($20,000) | Amex Platinum (NPSL) | Amex Clear ($20,000) | Amex Blue Cash ($2,500) | Chase Freedom ($11,000) | PenFed Platinum Cash Rewards ($5,000) | Barclaycard Apple ($5,000) | Discover More ($6,500) | BankAmericard Cash Rewards [Authorized User] ($15,000)
Valued Contributor
Posts: 1,352
Registered: ‎02-07-2010
0

Re: Im irate! about my bankamericard

Issue Resolved. i spoke with a polite rewards representative, and he promptly upgraded me to the right program, apologized about the error that occured with the rewards structure that i received.

 

it figures that i would email and get that kind of response from email. i was experiencing dissapointment as i really did not want to close my bankamericard. i knew something wasnt right and i was feeling something shady about bank of america, but know i know why i kept getting skimpy rewards every month.

EX BankCard 8 FICO 820 (250-900) 04/08/14
TU FICO 806 (350-850) 04/10/14
EX VT 3.0 805 (300-850) TU VT 2.0 891 (501-990)
Credit.com score 798 (300 - 850) TU transrisk 772
card line up here: http://ficoforums.myfico.com/t5/Credit-Cards/How-Many-Credit-Cards-Do-YOU-have/m-p/1034512#M290859
Valued Contributor
Posts: 1,352
Registered: ‎02-07-2010
0

Re: Im irate! about my bankamericard


gettnthere wrote:
I've always been under the impression that those reward categories are a PERMANENT feature of the card . If it was only a promotion, that card would absolutely WORTHLESS. sounds like you got a very mis-informed rep.


it is the factual, and correct impression that you received; is just i erroneously received a card that had an old rewards structure attached to it; it turns out (and this is coming from the rewards rep. words) that alot of people were calling in about this issue.

EX BankCard 8 FICO 820 (250-900) 04/08/14
TU FICO 806 (350-850) 04/10/14
EX VT 3.0 805 (300-850) TU VT 2.0 891 (501-990)
Credit.com score 798 (300 - 850) TU transrisk 772
card line up here: http://ficoforums.myfico.com/t5/Credit-Cards/How-Many-Credit-Cards-Do-YOU-have/m-p/1034512#M290859
Valued Contributor
Posts: 2,266
Registered: ‎07-23-2012
0

Re: Im irate! about my bankamericard


scottwagnon wrote:

Issue Resolved. i spoke with a polite rewards representative, and he promptly upgraded me to the right program, apologized about the error that occured with the rewards structure that i received.

 

it figures that i would email and get that kind of response from email. i was experiencing dissapointment as i really did not want to close my bankamericard. i knew something wasnt right and i was feeling something shady about bank of america, but know i know why i kept getting skimpy rewards every month.


are they giving you back rewards? like back pay lol. 

Current: Discover Fico 701 3/15 Walmart Fico 684 1/15

Inquiries (24 Months): EQ 5 TU 1 EX 1 | Most Recent: 03/23/2015
Over 12 Months:6


2014 Goals:
Lower Utility
15% right now, but going up soon :smileysad:
Freedom Signature

Amex Zync(Unicorn)
Chase Freedom$1500
Discover IT$6400
Citi Diamond Preferred$6000
Citizens Mastercard$7000
Established Contributor
Posts: 599
Registered: ‎03-10-2012
0

Re: Im irate! about my bankamericard

[ Edited ]

i think there is some confusion goin on  here. the BOA power rewards standard offer is 6 months with triple points(3x) on gas groceries and drugstores, then reverts to 1x for everything. That is not a cashback card though, it uses worldpoints i think.

 

 the cash rewards is 3x gas, 2x groceries, 1x everything else always. what exactly is your cards account name in online banking?

 

lol i see you got it fixed nm

EQ-736(08/14) TU-752(09/14)
Newest to Oldest
Barc Sallie Mae 6K | Citi TY Pref 4.5K | US Bank Cash+ 10K | Chase Freedom 11.7K | Disc It 10.5K | Amazon Store 2.5K | BOA Cash Rewards 10.5K |

Closed Cards: 4 Oldest: 3yrs AAOA: 2yrs
Regular Contributor
Posts: 202
Registered: ‎11-04-2012
0

Re: Im irate! about my bankamericard

Bank of America screwing people over? Say it aint so...

Amex Everyday 6k || Chase Sapphire 5k || Buypower Card 5k || USAA Wounded Warrior Mastercard 4k || Citi TYP 4.9k|| Citi Forward 5.5k || Discover It 2k || Chase Freedom 5.5k || Walmart 1k || Chase Amazon 1k
Business: Chase ink cash 5k || AMEX Simply Cash 3.8k
Total CLs: 48.7k
Established Contributor
Posts: 912
Registered: ‎06-14-2012
0

Re: Im irate! about my bankamericard

+1@credit, I'd definitely be asking for back pay in rewards because you definitely got "jipped" lol it's the least they could do.


Starting Score: EQ 609, EX 633(Fako), TU 700
Current Score: EQ 699, EX 758, TU 733
Goal Score: 720 across the board
Garden Club Member-GC Challenge: App free since 10/31/12 :smileywink:
Advertiser Disclosure: The listings that appear on myFICO are from companies from which myFICO receives compensation, which may impact how and where products appear on myFICO (including, for example, the order in which they appear). myFICO does not review or include all companies or all available products.

Copyright ©2001-2015 Fair Isaac Corporation. All rights reserved.   | Terms of Use | Privacy Policy | Sitemap

IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more

FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.