I had a problem too (in fact, I've been having probs with them since the beginning of Feb). I ended up calling customer service and going through the process of rejoining - for the 4 time.
It appears to be working for me now. I still can't do the triple monitoring and reports with them though. I think they've got some wonky things going on with their programs.
Starting Score: EQ 622, TU 676, EX 643 (mtg lender pulls) 2/1/12
Current Score: EQ 743, TU 775 (6/18 MyFico), EX 722 (per CITI approval letter 6/29/12 pull)
Goal Score: New goal: 760+ on all 3Take the FICO Fitness Challenge