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Contributor
Posts: 94
Registered: ‎02-04-2008
0

Is this right?????

My last Statement for my Sams Credit cut on 3-6-2009. I made a payment that posted that day but did not make that statement so the payment will show on this next statement. My payment was due 3-26 so I figured the payment that was made on 3-06 would count as my 3-26 payment due date but when I checked today they charged me a $25 Late Fee.... I would think if the payment missed the last statement and ended up on this one it would count as my next due date...

 

Help!

Established Contributor
Posts: 586
Registered: ‎03-03-2009

Re: Is this right?????

It looks like the payment you submitted was factored in the statement that closed on March 6. I would call GEMB and ask for goodwill. This is why you should've followed up on the payment and made sure that you didn't have any payments due. You can't make any assumptions.
Established Contributor
Posts: 513
Registered: ‎04-03-2007
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Re: Is this right?????


CyndibemyLOVE wrote:

My last Statement for my Sams Credit cut on 3-6-2009. I made a payment that posted that day but did not make that statement so the payment will show on this next statement. My payment was due 3-26 so I figured the payment that was made on 3-06 would count as my 3-26 payment due date but when I checked today they charged me a $25 Late Fee.... I would think if the payment missed the last statement and ended up on this one it would count as my next due date...

 

Help!


 

Had you already made a minimum payment on time before the due date that fell prior to 3-06? If so did the payment made on 3-06 post on the statement ending on 3-06?

 

If the 3-06 payment was not credited on the 3-06 statement it most definitely could only be credited to the subsequent statement which would have meant that it was paid before March 26 and your reasoning would be correct.

 

There is something else creating the problem. If you had missed a payment prior to 3-06,  a late fee would have been on the current statement. 

 

In the past GEMB has lost my payment in the bank's system. Just have all your payment records in front of you and call the CSR.

 

 You didn't by any chance pay the account with cash at the Sam's store did you? If I remember right I had PIFed in the store before the statement dropped and the payment didn't show on my statement. GEMB claimed that I hadn't made the payment although I had a cash receipt.

 

I made the payment again while I was trying to resolve the issue over a few days' time. The prior "extra" payment mysteriously appeared a few days after my second payment posted to the account. GEMB disclaimed any responsibility. As usual the poor excuse for a bank blamed the Sam's club CSR for incorrectly processing the payment.

 

Me thinks GEMB lost you payment or it would either have appeared on the statement you have, or it would have been credited long before 3-26.

 

I would never make a payment to GEMB either in the store or by mail without checking online every day until I saw it post in my account. If you mailed a (check) payment and the bank lost it, you are probably toast. 

 

The way I deal with the clowns, who can make washing machines and light bulbs, but cannot properly handle my money, is to pay the CC with cash in the store, and save my receipt.

 

 


Contributor
Posts: 94
Registered: ‎02-04-2008
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Re: Is this right?????

I had made my payment in plenty of time for the statement that cut 3-06-2009 and that statement did not have a late feee since it was on time. The payment that was made on 3-06 was supposed to be an extra payment but since it was a large payment and did not make the 3-06 statement I figured I would let it be my 3-26 payment. I will call them tommorow about it cause it should not of given me a late....
Regular Contributor
Posts: 193
Registered: ‎07-13-2008
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Re: Is this right?????

Making "extra" payments can be very tricky with some banks in relation to due dates and statement dates. "Extra" payments are treated as such depending on the date, and then another payment is necessary. I understand your intention and it can be done but I believe you got caught between the dates. This problem has come up here before.

CI

Contributor
Posts: 94
Registered: ‎02-04-2008

Re: Is this right?????

Called today and they refunded my Late Fee and made my account current since the payment was made in this new statement so it would be treated as the 3-26 due payment.

 

YES!!!

Established Contributor
Posts: 851
Registered: ‎07-01-2008
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Re: Is this right?????


CyndibemyLOVE wrote:

Called today and they refunded my Late Fee and made my account current since the payment was made in this new statement so it would be treated as the 3-26 due payment.

 

YES!!!


 

Way to go....
Member
Posts: 7
Registered: ‎03-22-2009
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Re: Is this right?????

Congratulations 
EQ: 694 TU: 698
Established Contributor
Posts: 513
Registered: ‎04-03-2007
0

Re: Is this right?????


CyndibemyLOVE wrote:

Called today and they refunded my Late Fee and made my account current since the payment was made in this new statement so it would be treated as the 3-26 due payment.

 

YES!!!


 

Bravo!

 

Like I said, GEMB doesn't do a very good job of keeping track of payments. You made them find the "missing money". Way to go. Now you see why I make my payments right in Sam's Club. I always get a receipt so that I can prove I made the payment. Checking online until the payment posts helps also.


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Established Contributor
Posts: 832
Registered: ‎01-16-2008
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Re: Is this right?????

I've added a Kudo for staying after them until you got what you deserved.  Additional kudos to the posters in this thread who encouraged the OP.  My signature says it all.

 

Cheers


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