I've had a secured Well Fargo Credit Card for 13 months. Last month they mid cycle updated when I used it to charge $580 our of $600 for the insurance protection. I paid it to $0 on time. I decided to wait for the cycle to update normally, as I'm wanting to find some auto financing.
I wrote to verify what my update date would be and was told 7/18/2012.
So it's 7/21/2012 and I got the day to go app-o-rama, I got my three reports. The card still has the same amount from last month.
I wrote the bank again, after the auto respone, and second email I got a repersentative that said we updated it, we will not be able
to update it again till 8/18/2012. You can purchase your reports.... blah blah.
Did they use snail mail to update my report perhaps. The repersentative said to dispute, giving 5 credit bureau's contact information for usps.
Is this just customer no service, or do I really have to go and wait for the dispute process to go through online, In a week or so.
It can take time for the update to get into the CRA's databases.
I know, I know: I even have worked in lenders in their infrastructure groups, and I don't understand it as there's certainly no technical limitation, but it's there unfortunately.
Check again in a few days via Credit Karma or whatever since TU is usually the last of many people's reports to update.
I figured as much. It is probably cheaper for WF.
I just like how they mid-cycle the balance the day after the charge is made, but when the shoe
goes on the other foot...
I haven't liked the service very much anyway, I want wachovia back.
Thanks for the replies. Long time forum gawker, first time poster