Credit Cards

[mokong]

went to Chase Bank they dont recognize their own product. i went to chase to this morning to encash a check then they asked me 2 forms of ID beacuse i dont have a account with them,so i gave my driver license and my JP Morgan SELECT.the Teller told me they going to charge me for $6 since i dont have a account with them.i told the lady i had a credit card with them.and she keeps looking at my JP Morgan and she asked the other Teller on her side and Gosh they dont recognize their own product.what they did is they searched it on their site.

anyway im happy on my JP MORGAN SELECT love the color and design.

[Crashem]

Is that card a brownish color with a chip in it?  I think is it similar to the palladium card they give you when you ask for plastic version.

[mokong]

yes it is.

[SwiftTone]

that's kinda sad. They don't recognize one of their flagship products

[android01]

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SwiftTone wrote:

that's kinda sad. They don't recognize one of their flagship products

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Which is not surprising, IMO.  

[bribro]

The J.P. Morgan Select card isn't exactly a common CC, so this is not surprising. I often confuse the Chase retail branch employees when I show them my J.P. Morgan debit card.

[TM82]

It's not a common card, probably less than 0.5% of Chase cardholders have it. And for a teller getting paid minimal, expecting her to be a product expert is a stretch.

[Jake0215]

My local grocery store has a chase branch in it. One day I decided to pop in an make a cc payment. When he looked up my account he asked me to see the card since he had actually never seen one. So yes, it isn't that popular of a card. Prob has more to do with its lack of marketing than anything.

[FrugalRican]

The JP Morgan Select isn't the card they are trying to promote at branches. Go and everything is "Freedom, Freedom, Freedom" all the time.

I'm not surprised if their knowledge does not go beyond the Freedom and the CSP.

Chase has 15+ cards, I wouldn't expect the teller to know what they all were, even if it does say JP Morgan and you should at least know your "company name".

[psychoinhell]

Frugal,

I think you are expecting too much.  You want them to be able to get employees that can not only add but read as well.  You have to remember what they are paying most of these tellers.