@MartinScott wrote:This same message happened to me this past winter when I moved in to my new house and set up change of address online w/ all of my Comenity accounts. Prior to that many of my luv buttons worked online once a month like clockwork.. then all of a sudden I got the message to call in. After a couple of weeks and many clueless customer service reps at Comenity I eventually stumbled upon one who knew what she was talking about. She explained to me that because of the address change a type of alert was set in to place for one month from date of the changes. I then tried again around day 31 after the changes and the CLI buttons were back and working again
Wow, that makes perfect sense. I moved last fall, but avoided updating my address until about a month ago!