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Established Contributor
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Registered: ‎06-11-2012
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Re: Just joined DCU!!!!!!

DCU is redesigning their website on May 8th! 


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Re: Just joined DCU!!!!!!

I just received another email to ask for color copy of SSN card. I just emailed them.  I thought they didn't need it.

 

 

Ron.

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Re: Just joined DCU!!!!!!

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Re: Just joined DCU!!!!!!

[ Edited ]

09Lexie wrote:
Surprised they didn't ask for that with the d/l

Lexie, 

 

 

They did ask.  I thought I didn't need that. They required to email them if the SSN card was issued after June 2011.  They really take proof of identity seriously.

 

 

Ron.

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Registered: ‎09-13-2012
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Re: Just joined DCU!!!!!!

On, so they asked and you didn't think they needed it...😂

DCU is reaaaaallllly into identity verification.

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Re: Just joined DCU!!!!!!


09Lexie wrote:
On, so they asked and you didn't think they needed it...😂

DCU is reaaaaallllly into identity verification.


I thought they didn't need it. It said: "If your social security number was issued after June 2011 we will also require a copy of your social security card."

 

 

Ron.

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Registered: ‎09-13-2012
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Re: Just joined DCU!!!!!!

Oohhhh , I see. I've posted before about the pros and cons with them. I even called last week and asked what was going on with their new membership department. I honestly, don't think they are set up for the kind of volume and are overwhelmed. No excuses but I think they know they are going to ask for proof of SSN - why delay the inevitable?

When all is said and done- hopefully you'll forget the frustration they are causing you now.
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Re: Just joined DCU!!!!!!


09Lexie wrote:
Oohhhh , I see. I've posted before about the pros and cons with them. I even called last week and asked what was going on with their new membership department. I honestly, don't think they are set up for the kind of volume and are overwhelmed. No excuses but I think they know they are going to ask for proof of SSN - why delay the inevitable?

When all is said and done- hopefully you'll forget the frustration they are causing you now.

That's ok. I have seen worse than them. It doesn't bother me.  At least, they didn't ignore me.  Do you remember I mention about SDFCU (State Department FCU) and my local FCU (I closed the account recently). I just have to be patience like everything else.

 

 

Ron.

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Registered: ‎11-17-2012
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Re: Just joined DCU!!!!!!

[ Edited ]

Ron1 wrote:

09Lexie wrote:
On, so they asked and you didn't think they needed it...😂

DCU is reaaaaallllly into identity verification.


I thought they didn't need it. It said: "If your social security number was issued after June 2011 we will also require a copy of your social security card."

 

 

Ron.


It's amazing how much I see the extremes of the DCU security verification...I didn't have to send in anything. No copy of driver's license, no social security card, no utility/credit card bill, nothing...

 

It did ask me for my driver's license number, social (obviously), and asked me a bunch of oddly specific security questions (Asked me twice to select which people were in my household, birthday of my father, mother's previous FULL name (first, middle, maiden name), etc.)

 

Then again, I've only been with 2 other banks before DCU, so maybe they viewed me as less of a identity risk, compared to a lot of you who are a little older and wiser, and have the extra money to put into different banks and as you progressed in life, opened and closed bank accounts as needed.

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Registered: ‎07-24-2011
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Re: Just joined DCU!!!!!!


daybreakgonesXe wrote:

Ron1 wrote:

09Lexie wrote:
On, so they asked and you didn't think they needed it...😂

DCU is reaaaaallllly into identity verification.


I thought they didn't need it. It said: "If your social security number was issued after June 2011 we will also require a copy of your social security card."

 

 

Ron.


It's amazing how much I see the extremes of the DCU security verification...I didn't have to send in anything. No copy of driver's license, no social security card, no utility/credit card bill, nothing...

 

It did ask me for my driver's license number, social (obviously), and asked me a bunch of oddly specific security questions (Asked me twice to select which people were in my household, birthday of my father, mother's previous FULL name (first, middle, maiden name), etc.)

 

Then again, I've only been with 2 other banks before DCU, so maybe they viewed me as less of a identity risk, compared to a lot of you who are a little older and wiser, and have the extra money to put into different banks and as you progressed in life, opened and closed bank accounts as needed.


Yep same for me.  They didn't ask for ANYTHING from me.  I joined back in September and everything was instant.  Instant CC and membership approved instantly.  I had my membership package and CC in a few days.  Something has gone wrong with DCU.  Maybe like what was said earlier that they have received an influx of membership requests in recent months but that doesn't excuse them for taking a month to verify someone.  


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