To All Valued Customers:
Due to many calls from our customers to our company regarding Experian not reporting their accounts, we decided to send emails to all of our customers describing the problems our company is having with Experian.
We submitted our data to Experian for month of May 2009 in the first week of June 2009 as we normally do. Experian emailed us back declaring Experian received the data from our company. After receiving many calls regarding our accounts not being on Experian credit report, we called Experian and told us they will no longer accept data from us and refused to provide us with a reason over the phone.
We have engaged our legal department to resolve the issue with Experian as quickly as possible. It looks like it will take some time to get the situation fixed as it seems a lot of the communication between our company and Experian have to be done by mail. Unfortunately, we don't expect our company’s accounts to appear on your Experian credit report anytime soon.
Please note that we strongly believe that consumers should have the right to have their good payment history reported on all credit bureau reports so all creditors can make a more informed decision and we will try our best to resolve the issue and pursue every reasonable effort in rectifying this matter.
We hope the issue will be resolved soon and will not have any answers for you until we have some written response from Experian. We would appreciate your patience and not calling us regarding the issue with Experian as we will notify all of our customers by e-mail any updates regarding this matter.
As of now your accounts are still being reported to TransUnion.
We sincerely apologize for any inconvenience this may have caused.
www.CrownJewelers.com
Do not reply to this e-mail. To unsubscribe your e-mail address from future emails, please click on the link
