List of CCCs that don't outsource customer service

[Anonymous]

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@creditguy wrote:

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@Anonymous wrote:

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@Anonymous wrote:

Synchrony: Credit Solutions is definately outsourced to India, but when I call the number on the back of the card it seems US based.

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When I called credit solutions, it was US based; although I have heard there is one number thats US based and another for CS thats outsourced.

Fingerhut seems to be US based

Kohls card also seems to be us based

As well as cap1

Edit: VonMaur is also U.S. based customer service, and the credit card is family issued/owned.

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Are you saying Cap One customer service is US based? If so that's a good one. While it's possible to reach a US based CS Rep, a majority of CS is definitely outsourced offshore. 

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From what I have heard, the location (and quality) of Cap 1 CS is dependent on the card you have.

Needless to say, I get the overseas, untrained CS

[Anonymous]

It's a PAIN dealing with overseas CSR's. There's nothing wrong with them as people but the language barrier is always a huge struggle. Everything has to be repeated and it's always hard understanding them..

[redpat]

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@Anonymous wrote:

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@redpat wrote:

Wouldn't the best reward program come first?

How much CSR contact does one have?  

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It doesn't matter how much one has contact with CSR.

Some consumers might prefer customer service over the rewards program or card itself.

Others might prefer the card benefits over the rewards program.

It's different for everyone . 

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Then I guess you can close your Amex, Cap1, and Citi cards, lol!

[Imperfectfuture]

We need to not have a thread on this topic. The replies are nearing negative towards board rules.