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Valued Contributor
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Love AMEX Fraud Protection

I was purchasing some custom golf clubs online for my hubby's birthday and was attempting to pay with my AMEX through paypal.  Purchase was DECLINED and I was confused.  Thought they had shut me down for a FR.

So I pulled up my account and saw that they had placed a fraud alert on my account.  So I called the number, answered a couple of security questions, and confirmed I was trying to make the purchase with Paypal.  Gotta love the protection.  I'm just glad I was home online and not in the store because I would have been so embarrassed had the card been declined. LOL.

She took the fraud alert off and told me I could make the purchase now.  I did just that and it went through fine.  Keep up the good work AMEX!



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Re: Love AMEX Fraud Protection


MsLadyRover wrote:

I was purchasing some custom golf clubs online for my hubby's birthday and was attempting to pay with my AMEX through paypal.  Purchase was DECLINED and I was confused.  Thought they had shut me down for a FR.

So I pulled up my account and saw that they had placed a fraud alert on my account.  So I called the number, answered a couple of security questions, and confirmed I was trying to make the purchase with Paypal.  Gotta love the protection.  I'm just glad I was home online and not in the store because I would have been so embarrassed had the card been declined. LOL.

She took the fraud alert off and told me I could make the purchase now.  I did just that and it went through fine.  Keep up the good work AMEX!


Fine, but let us keep Amex love at appropriate levels.  AFAIK, EVERY single issuer does this.  I've had it from Cap One, Chase, Citi at least.

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Re: Love AMEX Fraud Protection

SMH.



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Frequent Contributor
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Registered: ‎11-13-2012
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Re: Love AMEX Fraud Protection

I think the point is she was protected. In this case Amex was credited. I don't think this is over the top Amex love.

GangnamFICO wrote:

Because the chicks dig it when I throw down the card to the waiter and...it comes in handy if I'm short on cash until payday and need a short spot. AMEX gets the booty, and that's important when you're a Pirate.


Minor vulgarity edit --Rev



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Re: Love AMEX Fraud Protection

To me it's more of an annoyance when this happens, than an appreciation of protection.

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Re: Love AMEX Fraud Protection

Thanks jake619. That's exactly what I was expressing.



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Re: Love AMEX Fraud Protection


jake619 wrote:
I think the point is she was protected. In this case Amex was credited. I don't think this is over the top Amex love.

OK, but I was reacting to the title "Love AMEX Fraud Protection"

 

So can I post "Love Capital One's No Interest purchase!!!!"?  "I bought lots of things on my Cap One card, starting on Nov 2, I got the statement Nov 25, and paid in full Dec 15.  I didn't pay a penny in interest, that's over 45 days interest free for my first purchase.  Gotta love Cap One"!

 

But of course this is Amex so it's different....

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Re: Love AMEX Fraud Protection


navigatethis12 wrote:

To me it's more of an annoyance when this happens, than an appreciation of protection.


I can understand that.  At the wrong time, it can be quite an inconvenience.  I'm sure I would have been very annoyed had I been in the store and it happened.
But it's nice to know that they are looking out for ya.



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Re: Love AMEX Fraud Protection


bs6054 wrote:

jake619 wrote:
I think the point is she was protected. In this case Amex was credited. I don't think this is over the top Amex love.

OK, but I was reacting to the title "Love AMEX Fraud Protection"

 

So can I post "Love Capital One's No Interest purchase!!!!"?  "I bought lots of things on my Cap One card, starting on Nov 2, I got the statement Nov 25, and paid in full Dec 15.  I didn't pay a penny in interest, that's over 45 days interest free for my first purchase.  Gotta love Cap One"!

 

But of course this is Amex so it's different....


Not different at all.  People have said they love Capital One, they love Citibank, they love Discover...it's no different than me loving AMEX. 
I don't see what the big deal is.



Starting Score: 639 (Walmart TU)
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Frequent Contributor
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Registered: ‎11-13-2012
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Re: Love AMEX Fraud Protection

Annoyance comes in degrees. I could argue a fraudulent charge is more annoying than what happened here.

GangnamFICO wrote:

Because the chicks dig it when I throw down the card to the waiter and...it comes in handy if I'm short on cash until payday and need a short spot. AMEX gets the booty, and that's important when you're a Pirate.


Minor vulgarity edit --Rev



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