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nm
It's been a soft (and instant as well) every time for both DW and I.
The language they use before you do the second click is a little scary though.
If you call they'll be able to tell you if you can get a CLI and they let you know if they need to do a hard pull.
I clicked it back in January. It was instant approval and a soft. They doubled my limit to 4K from 2K.
I'm going to click it again on June 15.