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Macy's Elite American Express... If I'm so important to you...

Epic Contributor

Macy's Elite American Express... If I'm so important to you...

Calling in to check on CLI for my American Express Account with Macy's and I have been Elite since 2008 the first month the account was opened... When I call and type in my account number it comes back and says "Because you are one of our best customers, you can speak to an agent at anytime by saying agent" AGENT!

Call goes overseas.  I ask the guy when the last increase was requested... I was on hold for over 10 minutes and he comes back and says in Jan 2012. I say okay yes and I was declined because it had not been 6 months, I said the increase before that was approved, can you tell me if it's been 6 months since that increase... he then proceeds to go into this mumbling run on statement of charges are based on many things and the credit line may go up and down monthly based on many factors....

I cut him off and asked him what he was talking about.... I got a uhhh....  So I asked where he was and he told me India, so I very nicely asked to be transferred to the US...

Conversation went a little bit better but once transferred but still ended up taking over 30 minutes for a what I thought would be a very simple question....

 

Thank You and I will now step down from my soap box.

Message 1 of 13
12 REPLIES
Blogger

Re: Macy's Elite American Express... If I'm so important to you...

And then what happened when transferred to US?
What's with giving us half the story? lol

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EQ FICO (01/16/2012): 656 - EQ FICO (02/16/2012): 743 - EQ (02/24/2012): 760 - EX (04/28/2012): 739 - GOAL 2013: 800+

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Message 2 of 13
Epic Contributor

Re: Macy's Elite American Express... If I'm so important to you...


FrugalRican wrote:

And then what happened when transferred to US?
What's with giving us half the story? lol


It had been 6 months... My reports are frozen currently though.

Message 3 of 13
Frequent Contributor

Re: Macy's Elite American Express... If I'm so important to you...

Well did you get the increase??


Starting Score: 639 (Walmart TU)
Current Score: TU 668 EX 649 EQ 657 (All Lender Pull 1-13-2012)
Goal Score: 700 Across the Board (Mortgage Goal Achieved 1/31/2012!)


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Message 4 of 13
Epic Contributor

Re: Macy's Elite American Express... If I'm so important to you...


LadyRover wrote:

Well did you get the increase??


No, Cant without unlocking reports pretty sure...

Message 5 of 13
Moderator Emeritus

Re: Macy's Elite American Express... If I'm so important to you...

Peggy says hi! That would be very frustrating to me!

Starting Score: 08/29/2011 TU 671 EQ 674
Current Score: TU 754 EQ 694 EX 697
Wallet: NFCU Visa Sig 25k, Amex Lowes 22k, NavCheck 15k, Amex PRG, Amex Zync, Discover It 13.5k, Amazon Visa 5k
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Message 6 of 13
Frequent Contributor

Re: Macy's Elite American Express... If I'm so important to you...


webhopper wrote:
Peggy says hi! That would be very frustrating to me!

LOL!

TU - 737 - 02/21/09, 769 - 02/06/10, 795 - 09/08/10
EQ - 758 - 02/21/09, 783 - 02/06/10, 805 - 09/08/10
EX (PLUS) - 781 03/23/09, 787 - 02/06/10, 783 - 08/09/10
Message 7 of 13
Valued Member

Re: Macy's Elite American Express... If I'm so important to you...


Creditaddict wrote:

LadyRover wrote:

Well did you get the increase??


No, Cant without unlocking reports pretty sure...

 

Are you going to unlock your reports since it has been 6 months?


Starting Score: 10-2011 TU-08 FICO 725 (Walmart) / EQ FICO 683 (MyFICO)
Current Score: 10-2015 TU 780 / EQ 802 / EX 784 [Mortgage app]
Message 8 of 13
Epic Contributor

Re: Macy's Elite American Express... If I'm so important to you...


arlibguy wrote:

Creditaddict wrote:

LadyRover wrote:

Well did you get the increase??


No, Cant without unlocking reports pretty sure...

 

Are you going to unlock your reports since it has been 6 months?


No I am not

Message 9 of 13
Valued Member

Re: Macy's Elite American Express... If I'm so important to you...

Maybe I'm missing something.  If you're not going to unlock your reports for a CLI, what was the point of calling? Just asking, no offense meant.


Starting Score: 10-2011 TU-08 FICO 725 (Walmart) / EQ FICO 683 (MyFICO)
Current Score: 10-2015 TU 780 / EQ 802 / EX 784 [Mortgage app]
Message 10 of 13