03-24-2009 02:03 PM
So my wife called Macy's this weekend, several times in fact. I had her put the third call on speakerphone so I could hear what they were saying. Now I honestly believe some of you have received the GLI's like you say, but either:
1) Macy's hates my wife, for some reason. OR
2) Some of you might be exaggerating your Macy's success stories.
The reason I say this is that I heard the Macy's rep Monique actually say this to my wife. "You need to pay on time for 1 year before you can get an increase with Macy's." Her six month ban on an increase is now a year ban.
If anyone here works for Macy's credit department send me a PM and let me know what the scoop is, and how some people can get insane increases but my wife who spends insane amounts there can't.
03-24-2009 02:14 PM
03-24-2009 02:22 PM
Monique was the "supervisor". She is Shawniqua's boss (sorry if I spelled her name wrong she was actually a nice lady). Neither of whom have anything to do with Alex from the overseas call center. (My wife lodged some complaints about him, poor attitude and very poor customer service skills.)
My wife mentioned MyFICO, and all the increases people on here seem to get. Monique assured my wife that the only way they are getting increases is if they have held their accounts longer than one year, and have made significant purchases to get those increases. She swore to my wife that nobody under her supervision has the authorization to grant a GLI to any account that is less than 1 year old.
They did say that my wife has already spent enough this year so that when her card expires in November she will be sent a Platinum card, and if she spends just 1100 more dollars between now and Oct 20th she can get the Elite black card.
I told my wife with a tiny limit like we have that would mean weekly trips to Macy's to buy 100 bucks then pay 100 bucks that same day, and I'd rather not with gas so expensive and Macy's being 15 miles away.
03-24-2009 02:30 PM
I have had my account 6 months and have 2 GLI, doubling the then current limit each time on both macys store card and macys visa. There has always been an offer of an increase but I have always ASKED for the double increases, which put me on hold but always came back short time later and said no problem and put the increase through.
I have FULLY utilized my CL at each level I have been at for the last 6 months and have always paid both accounts to $0 right before asking for the GLI.
In addition I was upgraded to ELITE shortly after day 30 of having the account... I have recently heard that they have switched over to only doing upgrades once a year vs. as you become eligible but have also heard if you talk to the right person, they will still to the upgrade and send out the new cards.
I hope this helps, monigue and other girl are JUST WRONG and I would not be afraid to tell them they are wrong and to get someone on the phone that knows what there job is and what there GLI requirements are.
03-24-2009 02:34 PM
Do you have a name who you spoke to so my DW can ask for that person?
03-24-2009 02:36 PM
My account with Macy's was opened last May with a measly $200 limit. I called in Feb or March (the backdoor number, of course) for a CLI and got bumped up $100. I know it isn't much, but at least it's something. Also, I don't use my card as much as they would probably like, but when I do I pay it in full before the statement. Try the backdoor number if you haven't already, and I'm sure if you are putting on a decent amount and paying in full every month they shouldn't have any issues bumping you up (at least a little bit).
03-24-2009 02:37 PM
03-24-2009 02:40 PM
Not only do we pay in full every month we pay in full several times a month because of the tiny limit. She did use the backdoor number since the number on her card always seems to get her overseas.
03-24-2009 03:18 PM
03-24-2009 03:20 PM
I have always just called the number on the back of my card. sorry
I too have called the number on the back of the card twice and asked for increases and got them. The 1st time the rep asked me how much of an increase i would like I said $800 and got it and the second time they told me they could give me $500. Hope it works out and she can also get an increase.
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