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Established Member
Posts: 29
Registered: ‎06-01-2008
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Re: Macy's & inactive account, yet open, Please note below



UpUpUp wrote:
I would not call again. Don't need to stir the pot or get in touch with a CSR that may be able to really close the account. It may just be in an inactive state and sometimes using the card will wake things up even if the CSR does say it's closed.





I don't think calling again is going to get the account closed. If they were going to take action, I think they would have the first time you called. My point is sometimes the answers you get depend on the CSR you happen to speak with. Also a supervisor usually has a little more power with performing requests the average CSR may not be able to do.

But I do agree with UpUpUp that going to the store, ready to buy may be your best option.
Established Contributor
Posts: 749
Registered: ‎08-19-2007
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Re: Macy's & inactive account, yet open, Please note below

I had an old macys card that went inactive. It was called Filenes and then macy's bought them out. Anyways I had the old filenes card(inactive). Called macys to send me new card that had their name on it. Got it in mail, went to use it in store, was still inactive, they asked for my ss#(hard pull), card was then activated again. Still have my original cardholder since 1997 on new card.
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Frequent Contributor
Posts: 272
Registered: ‎08-14-2008
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Re: Macy's & inactive account, yet open, Please note below

[ Edited ]
I would like to thank everyone for their input and advice
 
I went the Store ROUTE.. we bought like 150 dollars worth of clothes, there was an extra 15% per item for Macy;s Card holders, so my wife told the Lady at the counter that she wants her card discount applied but she lost the card. Ofcourse the account came up as inactive so the lady had to call the 800 number, and after she was on hold for few minutes, she asked if we changed address but it was actually the same, ( wife lived in same address since 97) and then she was given an approval code.
As soon as we walked out we called the Macy's 800 number requested a card in the mail and added me as an authorized user.
 
Last time she used the card was 5/2000
 
I am glad I came here for advice and input, I almost gave up after the first CSR said that card has been inactive for too long and there is nothing he can do
 
this will be a fantastic BOOST to my average age. that otherwise only goes back as far as 2003, 2004 or so
 


Message Edited by pokerpro on 09-02-2008 05:12 AM

BK7 Discharge: October 2004 Starting Score: 590 December EQ & EX & TU FICO Score: 825 & 831 & 820

Goal Score: 800+ across the board | Goals Hit: 3 Active Cards: 2

Gardening Since: October 2014 Garden Goal: June 2015

Wish List: | Amex SPG



Valued Contributor
Posts: 3,017
Registered: ‎06-03-2008
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Re: Macy's & inactive account, yet open, Please note below

Awesome! I had a really good feeling this would work out. Congrats on the extra years of history! Woo hoo!!
Frequent Contributor
Posts: 272
Registered: ‎08-14-2008
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Re: Macy's & inactive account, yet open, Please note below

UpUpUp - thank you so much for the valuable advice about the store
 
It will be exciting to see any impact it may have on my score

BK7 Discharge: October 2004 Starting Score: 590 December EQ & EX & TU FICO Score: 825 & 831 & 820

Goal Score: 800+ across the board | Goals Hit: 3 Active Cards: 2

Gardening Since: October 2014 Garden Goal: June 2015

Wish List: | Amex SPG



Valued Contributor
Posts: 3,017
Registered: ‎06-03-2008
0

Re: Macy's & inactive account, yet open, Please note below

I'm glad it worked out!  Keep us posted!

pokerpro wrote:
UpUpUp - thank you so much for the valuable advice about the store
 
It will be exciting to see any impact it may have on my score



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