really? WOW! who knew it was even possible -a successful telephonic request for GW removal, that is amazing...super congrats! macy's is one of the most amenable lenders imho, but that is truly incredible!
This goes to show that backdoor # can be used for other things than CLIs!!!
I had a charge off account with Macys and some of the customer reps kept telling me that they couldn't do that.
Out of the blue, I call again, and the rep was super nice and said "OF COURSE" pressed a button and within 2 days all the late fees fees were removed and my account was re-instated.
I have a love/hate relationship with Macy's lol.