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Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
0

Meanwhile......

cap1.PNG

 

 

The Cap1 monkey button is the same ole same ole!!!! :smileyvery-happy::smileyvery-happy:




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 671 (myFICO) N/A / EQ FICO 679 / TU08 FICO 678 / TU VS 706 3/6/2014
Established Contributor
Posts: 670
Registered: ‎09-12-2011
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Re: Meanwhile......

Hahaha  Yep, I got that message too....both before and after pc'ing/upgrading my card.  What I've learned is that Cap One doesn't make things simple or easy for their customers.  If it wasn't for this forum, I would never have had the nerve to call their Exec Offices or use their Chat Now feature to get what I wanted.

 

FICOs: TU08 841 2/9/15 per Barclay; TU98 800 4/8/14; EQ04 769 6/8/14; EQ08 809 3/4/15; EX08 812 3/8/15 per MyFICO

My Wallet: Amex Gold NPSL; Amex Optima Platinum $25K; Amex Costco TE $19.3K; Amex BCE $12K; BofA Visa $10.1K; Cap1 Quicksilver Visa Sig $10K; CSP $28.2K; Chase Freedom $13K; Citi Double Cash $10K; Citi Simplicity Visa $17.3K; Discover IT $24K; Fidelity Amex $25K; PenFed Plat Rewards Visa Sig $20K; Sallie Mae WMC $17.5K; US Bank Cash+ Visa Sig $24.5K; Walmart Discover $10K; Wells Fargo Rewards Visa Sig $14K
Regular Contributor
Posts: 230
Registered: ‎11-05-2011
0

Re: Meanwhile......

i remember i used to get that screen all the time before i closed the card out haha they send me offers now all the time for a mastercard with no af i am like i am good to go on that one!

Valued Contributor
Posts: 1,954
Registered: ‎01-24-2012
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Re: Meanwhile......


CribDuchess wrote:

use their Chat Now feature to get what I wanted.

 


My brother has a Capital One card so I used the chat feature with him to see if he could get an increase or rewards added, since the button being referred to said the same thing. The representative told me to "chill out dude!  if the account is able you will be notified! mellow out and enjoy the card!" I swear, word for word. Kind of ridiculous when I politely asked the questions.

Established Contributor
Posts: 670
Registered: ‎09-12-2011
0

Re: Meanwhile......


navigatethis12 wrote:

CribDuchess wrote:

use their Chat Now feature to get what I wanted.

 


My brother has a Capital One card so I used the chat feature with him to see if he could get an increase or rewards added, since the button being referred to said the same thing. The representative told me to "chill out dude!  if the account is able you will be notified! mellow out and enjoy the card!" I swear, word for word. Kind of ridiculous when I politely asked the questions.


Wow - that is definitely a bad CSR.  I think I would have X'd out of that chat pretty fast and been very disappointed.  :smileysad:

 

Your brother might want to call the Exec Office and submit his request that way and also inform them of this horrible CSR.

FICOs: TU08 841 2/9/15 per Barclay; TU98 800 4/8/14; EQ04 769 6/8/14; EQ08 809 3/4/15; EX08 812 3/8/15 per MyFICO

My Wallet: Amex Gold NPSL; Amex Optima Platinum $25K; Amex Costco TE $19.3K; Amex BCE $12K; BofA Visa $10.1K; Cap1 Quicksilver Visa Sig $10K; CSP $28.2K; Chase Freedom $13K; Citi Double Cash $10K; Citi Simplicity Visa $17.3K; Discover IT $24K; Fidelity Amex $25K; PenFed Plat Rewards Visa Sig $20K; Sallie Mae WMC $17.5K; US Bank Cash+ Visa Sig $24.5K; Walmart Discover $10K; Wells Fargo Rewards Visa Sig $14K
Mega Contributor
Posts: 15,442
Registered: ‎04-09-2011
0

Re: Meanwhile......


CribDuchess wrote:

navigatethis12 wrote:

CribDuchess wrote:

use their Chat Now feature to get what I wanted.

 


My brother has a Capital One card so I used the chat feature with him to see if he could get an increase or rewards added, since the button being referred to said the same thing. The representative told me to "chill out dude!  if the account is able you will be notified! mellow out and enjoy the card!" I swear, word for word. Kind of ridiculous when I politely asked the questions.


Wow - that is definitely a bad CSR.  I think I would have X'd out of that chat pretty fast and been very disappointed.  :smileysad:

 

Your brother might want to call the Exec Office and submit his request that way and also inform them of this horrible CSR.


Yea I would have had a few choice words for that dude.

 




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
Current Score: EX FICO (PSECU) 671 (myFICO) N/A / EQ FICO 679 / TU08 FICO 678 / TU VS 706 3/6/2014
Valued Contributor
Posts: 1,954
Registered: ‎01-24-2012
0

Re: Meanwhile......


CribDuchess wrote:


Wow - that is definitely a bad CSR.  I think I would have X'd out of that chat pretty fast and been very disappointed.  :smileysad:

 

Your brother might want to call the Exec Office and submit his request that way and also inform them of this horrible CSR.


His credit is not that great, all maxed out cards and many late payments. I added him as an authorised user to help and long story short, it only hurt my bank account so we aren't on speaking terms for me to even let him know about the executive office.

 


LS2982 wrote:



Yea I would have had a few choice words for that dude.

 


I was actually too busy laughing at it to be upset; I laugh at pretty much anything. But yeah, it is terrible customer service and had it been one of the cards I have, I definitely would have done more.

Established Contributor
Posts: 669
Registered: ‎11-13-2012
0

Re: Meanwhile......

Haha I would of laughed too, but then called the ex office and sent a printer copy of the convo with some demands :smileytongue:
Wallet: Barclay-5k, Citadel MC- 5k, Slate- 4k, Freedom- 3k, BOA- 3k, Citi- 2k, AMEXBCE- 2k and more...
Regular Contributor
Posts: 140
Registered: ‎11-14-2012
0

Re: Meanwhile......

Haha. That is hilarious!

 

"Ya man... a land o' 10 000 lakes!"

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