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My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Regular Contributor

My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

I'm on an iPad and, yes, have tried re-logging in several times. All of my offers are GONE now. Smiley Sad

All 3 bureaus (per Amex CreditSecure FAKO) are still 748 (as of 12/19/13). Cards: Discover It, $12,100, Chase Freedom $3,300, Chase Amazon $1,500, Walmart store $11,000, AMEX Zync NPSL, Costco Amex $14,700. US. Bank Cash +, $5,000. AMEX SPG $6,000, PenFed Plat. Cash Rewards $17,500, PenFed P-LOC $10,000, Citi Forward $5,100, Chase Slate $5,000, Old Navy, $2,200.
Message 1 of 14
13 REPLIES
Senior Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Strange..just tested on iPad and for me it is still there..looks as normal..hmm

Message 2 of 14
Regular Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Thanks for checking...I recently got approved for a  Costco AMEX (haven't received it yet, so haven't added it to my online account), but maybe this is why my accounts aren't showing offers any longer. I will just wait and see, then.

All 3 bureaus (per Amex CreditSecure FAKO) are still 748 (as of 12/19/13). Cards: Discover It, $12,100, Chase Freedom $3,300, Chase Amazon $1,500, Walmart store $11,000, AMEX Zync NPSL, Costco Amex $14,700. US. Bank Cash +, $5,000. AMEX SPG $6,000, PenFed Plat. Cash Rewards $17,500, PenFed P-LOC $10,000, Citi Forward $5,100, Chase Slate $5,000, Old Navy, $2,200.
Message 3 of 14
Senior Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Hope you get it back soon. For me I am not sure if I was simply blind for months or never scrolled down far enough Smiley Embarassed but noticed the offers only about 2 months ago and found out that they have been really great so far and I have started to look at them every month. Was not sure if I would keep my BCP or downgrade to BCE  but since the AF is now fully paid with the FREE offers I am keeping it the way it is....start to love my Amex and hope these offers continue.  Good luck! If you do not get it back just call and ask ..they might be able to do an account reset or something like this?

Message 4 of 14
Moderator Emerita

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

It disappeared on my iPad too, when I switch to my laptop they are visible. 

Message 5 of 14
Regular Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

I'm at work now, just logged into my PC, and offer tabs are present! I even had a new offer. So maybe AMEX accidentally did something to affect tablet displays. I dunno. Thanks, everyone.
All 3 bureaus (per Amex CreditSecure FAKO) are still 748 (as of 12/19/13). Cards: Discover It, $12,100, Chase Freedom $3,300, Chase Amazon $1,500, Walmart store $11,000, AMEX Zync NPSL, Costco Amex $14,700. US. Bank Cash +, $5,000. AMEX SPG $6,000, PenFed Plat. Cash Rewards $17,500, PenFed P-LOC $10,000, Citi Forward $5,100, Chase Slate $5,000, Old Navy, $2,200.
Message 6 of 14
Valued Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Hold your iPad horizontally and they will magically reappear


Message 7 of 14
Senior Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Glad you have it back. Did you use the Amex app or Safari? My test was with browser and not with the Amex app.

Message 8 of 14
Regular Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

I used Safari, not their app.

All 3 bureaus (per Amex CreditSecure FAKO) are still 748 (as of 12/19/13). Cards: Discover It, $12,100, Chase Freedom $3,300, Chase Amazon $1,500, Walmart store $11,000, AMEX Zync NPSL, Costco Amex $14,700. US. Bank Cash +, $5,000. AMEX SPG $6,000, PenFed Plat. Cash Rewards $17,500, PenFed P-LOC $10,000, Citi Forward $5,100, Chase Slate $5,000, Old Navy, $2,200.
Message 9 of 14
Regular Contributor

Re: My Amex "Offers" Tab has Disappeared for Both of my Amex Cards!

Since I read a lot of books on my iPad, I always keep in locked it "book" mode so that I can lay in my bed and read.  So I've always before been able to see my offers while in book mode. But I will try changing it over to landscape mode when I get home, and see if the Amex offers then show correctly.

All 3 bureaus (per Amex CreditSecure FAKO) are still 748 (as of 12/19/13). Cards: Discover It, $12,100, Chase Freedom $3,300, Chase Amazon $1,500, Walmart store $11,000, AMEX Zync NPSL, Costco Amex $14,700. US. Bank Cash +, $5,000. AMEX SPG $6,000, PenFed Plat. Cash Rewards $17,500, PenFed P-LOC $10,000, Citi Forward $5,100, Chase Slate $5,000, Old Navy, $2,200.
Message 10 of 14