Yes, I've had very nice reps every time I've called - mind you, it's been limited, but very nice/well-informed CSRs.
And congrats on your approval. 
That's what I call great customer service! Unfortunately, we don't see much of that... 
Nice. They are really good at CS!
@ElCamino wrote:I was approved for the Discover It last month and received an e-mail from Discover that the card was being expedited to me.
A week passed and I never received the card in the mail. Now it's been two full weeks, and I checked the mail again today, and still no card. So I decided to put Discover's vaunted customer service to the test. I call the help line, and after going through 3 or so automated menus I am transferred to an Account Manager.
The gentleman that answered the phone stated he was from Salt Lake City and asked how he could help me. I explained my situation and he went right to work looking up the tracking number for my package. Once he looked it up, he realized something wasn't adding up, since I'd never received the package or any notices from the postal service about a failed delivery. He then offered to call the postal service and put me on a 3-way call with them to try to resolve the issue. While I was on hold, I cleaned up the area where I keep the mail, just to make sure I didn't accidentally miss the package somehow. When he was back on the line, he had a representative from USPS also in on the call now. We then provided the postal rep with my name and address and he confirmed that it appears the package was at my local post office and he flagged the item for re-delivery (though I was never told why it never got delivered correctly the first time). The great thing was, the Discover rep called the postal service for me and what took him so long to get me back on the line was the USPS's automated call-in system.
My card should be here tomorrow, and I didn't have to sit around getting bounced between Discover and the post office thanks to the hard work of one of their reps. It was an awesome experience and makes me happy I apped for that card.
WOW.. I also found them to be over the top friendly and very helpful.. I was pretty amazed when I had to call them.. Plus, big props for them employing Americans here on shore.. I wish more people would switch to them... good story..
$30,500
$18,500
NPSL
$15,000
$10,000
$25,000
$32,000
Hey ElCamino...you can't miss the package when you get it. It's not a regular mailing envelope, but a thin brown box, similar thickness to what you might get a CD or DVD in, but about the footprint of a business envelope.
I'd ordered a CD off ebay & I thought that was what it was! Surprise!! 
I have gotten my card, but no box or fancy packaging. It was just my card and a 1 page letter maybe because I got my card rushed via FedEx and they want FedEx to classify it as a letter rather than to charge them package rates.
maybe because I got my card rushed via FedEx and they want FedEx to classify it as a letter rather than to charge them package rates.
@enharu
Mine came Fedex( like they were all shipped before) and I got the special 'box'. Didn't you have a mix up and received the More initially not It?
Mine came Fedex( like they were all shipped before) and I got the special 'box'. Didn't you have a mix up and received the More initially not It?