08-13-2013 11:54 AM
08-16-2013 06:24 AM
Now I'm not saying they are rude or anything and I'm very thankful you don't have to speak to someone at a foreign call center, but I think to have to wait weeks for an answer to something is ridiculous. Especially when they are the ones that promise to call you back and when you have to follow-up their excuse is they are a call center and can't make outbound calls.
Maybe I'm more particular because I work in customer service and I treat my customers much better and go above and beyond to make sure I handle everything they need done and less than 1% of the time would it ever take weeks and if it does I'm on the phone with them letting them know the status of the situation.
And my worst problems weren't with the front line CSR either. This was with people in their financial department who you spend hours on the phone reviewing your finances with and that are supposed to have more "power" than the front line folks to help you out. The last time I called a front line CSR not only did she say my problem would be fixed but she actually called me back 2 days later to confirm it was. (so much for they are a call center and can't make outbound calls...)
08-16-2013 07:16 AM
IMPORTANT INFORMATION: All FICO® Score products made available on myFICO.com include a FICO® Score 8, along with additional FICO® Score versions. Your lender or insurer may use a different FICO® Score than the versions you receive from myFICO, or another type of credit score altogether. Learn more
FICO, myFICO, Score Watch, The score lenders use, and The Score That Matters are trademarks or registered trademarks of Fair Isaac Corporation. Equifax Credit Report is a trademark of Equifax, Inc. and its affiliated companies. Many factors affect your FICO Score and the interest rates you may receive. Fair Isaac is not a credit repair organization as defined under federal or state law, including the Credit Repair Organizations Act. Fair Isaac does not provide "credit repair" services or advice or assistance regarding "rebuilding" or "improving" your credit record, credit history or credit rating. FTC's website on credit.