thanks for your input....
i purchased the scooter 07/02/08...however the charge did not appear on my online statement until 09/12/08...on 08/15/08 i called navy to tell them that I would like to dispute, cuz i have NOT recieved the doucmentation. the CSR at that time stated i can NOT dispute "because it has not been charged to your account yet" she noted the account and I requested NOT to authorize the charge until i recieve the title and regestration.....to my supprise on 09/12/08 the charge appeared and thats when i called navy again....
the dealer has not responded to my repeated requests for the documents...he had stated that he no longer has a business relationship with THAT partner, and is very sorry but cannot furnish me the documents.......... ...i no longer live in Texas, i moved to California, so returning the scooter is NOT an option...currently it sits in my garage unsused for its intended purpose........
@Anonymous wrote:thanks for your input....i purchased the scooter 07/02/08...however the charge did not appear on my online statement until 09/12/08...on 08/15/08 i called navy to tell them that I would like to dispute, cuz i have NOT recieved the doucmentation. the CSR at that time stated i can NOT dispute "because it has not been charged to your account yet" she noted the account and I requested NOT to authorize the charge until i recieve the title and regestration.....to my supprise on 09/12/08 the charge appeared and thats when i called navy again....the dealer has not responded to my repeated requests for the documents...he had stated that he no longer has a business relationship with THAT partner, and is very sorry but cannot furnish me the documents.......... ...i no longer live in Texas, i moved to California, so returning the scooter is NOT an option...currently it sits in my garage unsused for its intended purpose........
Wow, talk about a bad purchase scenario.
Well, from the sound of it, you're definitely stuck, and will have to address this yourself, since the dealer may have completely severed ties with the partner and can't easily get the title/registration for you. They may be fighting over $$$ between them as well, you know?Honestly, you need a lawyer to handle this; not NFCU's dispute dept...or at least you need to send letters to the dealer and "ex business partner", telling them you're going to sue their pants off if that title and registration is not in your possession in xx amount of time....then follow through. You've got a good case here. Good luck!
dispite all the cheers from this board, about NFCU, i have found their CS on this issue to be less than accecptable....
I have been unable to speak to anyone there that can diviate from script or send me form lettters that do not respond to my situation...VERY< VERY < DISAPPOINTED
they may have generous credit lines, but their CS on this topic stinks