Hey everyone! Backstory...
I was declined for a Cash Rewards card from NavyFed, fast foward a month and I was then approved for the nRewards at a CL of $10,000 which is pretty sweet for me. Fast forward to a month ago and I successfully PC'd the nRewards to a Cash Rewards, no sweat, 2 minute phone call. Made sure the rep knew that I wanted a signature version and the chip version if available, he said "Yes sir, no problem whatsoever"
I received a non signature, non chip cash rewards card in the mail about a week after that. I figured no big deal, it still spends the same, however when checking my rewards points (I pay for darn near EVERYTHING with this card, then PIF) it was showing up as rewards points like I still have the nRewards card. I called in, spoke to a great rep as always and let them know about the points weirdness, was assured everything would be A-OK. A week after that I received a nRewards card in the mail with a chip, I was like **bleep**!?? I checked my online account, looked at my card and it was reverted back to an nRewards card. I just kind of laughed a bit to myself as I was thinking "do I dare call again?"
Well, I called once again and spoke to a great rep who apologized profusely for the mistake and assured me he will take care of everything for me and not to worry. I let him know that I would like the Cash Reward card, signature, and with a chip. Last week I get my card in the mail...slowly opened it now knowing what I will find...see that it is green...that's a good sign...see the signature...nice...non chip...ahh well, close enough - haa!
Worst part of the story is that I lost all of my rewards points because they were "officially" nRewards points because the system screwed me up. Not exactly sure where I am going with this, just thought I should share.
Still LOVE Navy Fed and will bank with them as long as they will have me!!
