@mommynurse wrote:My Nasa credit card is set up to automatically pay each month. It is due on the 18th and comes out on the 13th. I noticed it still has not come out of my bank, and when I just checked today on the 19th it still shows the payment due. Anyone else seen problems with it this month??
When I was on the NASA site earlier today, I believe it mentioned something about having to setup your outside financial institution payment information again now that there is a new credit card interface.
I noticed the same thing. it wouldn't allow me to set up the payment as it was before. The only way to get an automatic monthly payment is to draft it from a NASA account. Which is what I did for now.
Hopefully they get it straight, where I can draft automatically from a outside account.
Hopefully they get it straight, where I can draft automatically from a outside account.
9 months of lurking and finally posting!
I had a moment of panic a few days ago as I scheduled a payment from my BOA checking to my NASA Visa as soon as my statement closed last month. I have never had a problem before, but on the due date I called when I hadn't seen any change on my NASA account and still didn't see a pending ACH on the BOA site. After the CSR put me on hold to check what was going on with my payment, she came back and said that with the website changes, only the recurring ACH payments carried over. I am so glad I called! I had a confirmation email from nearly a month ago and a confirmation number in my credit cards spreadsheet, and NASA never notified anyone that any already scheduled payments were suddenly canceled. I was able to do an ACH by phone and they were kind enough to waive the $10 pay by phone fee. I would have been furious had they NOT waived it.
When you login to eBranch now, you can click on your credit card account on the main screen, then click Make A Payment, and then it will give you options for a 1-time outside financial institution, recurring outside, or real-time from a NASA account. Alternately, the Transfers-Outside Institutions-Transfer From sequence appears to work with credit cards (I have always used this method to pay my NASA loan), but I usually don't see those credit the account until 4-5 days after the date I enter. For what it's worth, my long-ago scheduled transfer on the November payment for my loan went through as always, scheduled for November 9th and posted on the loan account on the 16th.
I assume there will be a lot of NASA customers with missed payments this month! I like their rates and credit lines, but absolutely hate almost every other aspect of NASA FCU.
