@Anonymous wrote:Obviously I don't dispute what is on the website, this is why I called in rather than attempt an online. I can only FYI what I experienced and what I was told, what a friend of mine experienced and what he was told.
This wasnt' meant to be a debate, I was merely sharing the info. For those who prefer not to consider it.....
Seems you are disputing what is on the website. Unless I missed something. Getting a clueless CSR to give you membership will usually stick though. Have fun with it. As long as you didn't "knowingly provide false information" or however it is worded, to gain membership.
Sorry if it seems that "I" am disputing.....I'm not. I'm sharing what was told to me. So, actually, the CSR seems to be either disputing the website OR that policy has been amended and not updated on website.
But, I am currently following up with NFCU to make sure that my friend and I were not the subject of a CSR with bad info.
If I have been misinformed, I will update the thread....I do not want to provide misinformation.....
Thanks for all of the replies....I am using it to follow up with NFCU (on phone holding now)
UPDATE: Called NFCU and spoke to CSR. Explained I had a "friend" who insisted my eligibility did not qualify. I told her that I didn't want to go through a lot of motions only to later be kicked back out for ineligibility. She looked in the system and read off the "website" qualifications to which I said "I don't qualify" personally, I am not pensioned, annuitized, retired, active or reserve or the member of household of anyone who is. I told her I had a grandfather who retired Navy and my father-in-law was active reservist warrant officer, but that I did not believe that either were ever members. She said she believed I still qualified, but transferred me to the "eligibility department." I spoke to a nice guy who asked me various questions and said, I believe you are qualified.
So, it may be that they are basing my personal qualifications on the fact that I have a grandfather who retired Navy and have a father-in-law who is eligible. Anyway....I will update when I find out more.
fraud? I dont' know about that. Nobody, least of all me, has suggested providing false info.
Family Members, including grandparents, parents, spouses, siblings, grandchildren, children (including adopted and stepchildren) and household members
I have family members, but it may very well be that the intitial CSR's were incorrect in part. I'm checking the family eligibility to determine it. When the welcome packet comes, I'll look at what they need and provide that if I can. If I cannot....then I won't move forward with any false info.
@Anonymous wrote:
Family Members, including grandparents, parents, spouses, siblings, grandchildren, children (including adopted and stepchildren) and household members
I have family members, but it may very well be that the intitial CSR's were incorrect in part. I'm checking the family eligibility to determine it. When the welcome packet comes, I'll look at what they need and provide that if I can. If I cannot....then I won't move forward with any false info.
One of the family members has to be a member, not just qualified to be a member. You supply your sponsors member number when you join.
That's what I'm waiting for in the welcome packet....what they want/require me to provide. In the three calls (4 different CSR's) I have made requesting to know if and how I qualify, one call in which I was transferred to a second tier department because I wanted a detailed explanation on my eligibility, none required or seemed concerned for me to supply an access number of exising member, even when I asked them "don't you need an existing access number?"
So, I am waiting on the welcome packet to see what docs are requested and instructions are given. Regardless of what the website says, I will review the terms and material which I am required to sign, return and docs provided to determine what I need. I am checking with family members to see which/who are members so that I have that in the case I need to provide it. But if they don't want it upon my questioning the point, don't require it in the docs and paperwork sent to me, I'm not sure that I have the obligation to argue my eligibility with them. I will comply with any and all requirement presented in the packet, paperwork and phone calls. Worst case, I suppose, is that my father-in-law needs to go online and join so that I can provide that number as an "iron clad" qualification. It also appears that my deceased grandfather, retired navy, was a member decades ago, but nobody knows the access number....maybe service number or ssn would work in that scenario.
Are you/were you military? If not, why not ask your stepfather to join (online- quick process - only $5) and then you know you can get in
From what I can see, those who qualify and seek credit....NFCU seems to have a history of doing better than average.