Navy Federal and ATM's

[Creditaddict]

Navy Federal Charges $1 for an ATM Fee if you enter wrong PIN??!!

I have never seen such a thing!

[pizzadude]

Seriously ??   Even if you don't complete a transaction ?   That is bizarre ~ never heard of that.....

[Repo-ed]

Link to this policy on their site?

[Creditaddict]

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@pizzadude wrote:

Seriously ??   Even if you don't complete a transaction ?   That is bizarre ~ never heard of that.....

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Talking to them now and apparently Navy charges the $1 as soon as your Card goes into the machine!

I mean it's only a $1 but still... I'm like it doesn not cost you money if I enter my pin wrong!

He ACTUALLY had to put me on hold to ask Supervisor for a One-Time Refund of the $1!!!  I didn't actually ask but then I was jaw drop that he could not approve a $1 refund on his own!!

Further more I am "AU" on Navy Card but they can not list it in my "accounts listing" because the system would not know I was not allowed to make account changes, so I either have to call in and tell them to transfer from my checking to the credit card or I have to set it up in Bill Pay which Navy doesn't actually own, so it is not instant like normal transfer done Navy to Navy on different accounts.

[Datx]

I never had a charge using ATMs with my NFCU cards. I think its because I use the free ones listed on their website. But if you do use a non-network one, then it looks like they do charge you for an invalid PIN attempt. Here is the fees for ATMs on NFCU's website.

ATM Fees

[laz98]

Wow, how weird!  Good thing I don't really use them for my banking.  I use Chase, which is perfect, since there is now a great new one just down the street.