Neiman Marcus .....declined

[Maldanado]

I applied today for the Neiman Marcus credit card online, and was declined. I called the HSBC back door number but was transferred over to NM's customer service. I was told I was declined automatically because of too many inquiries. I explained that I had been shopping for a new car the past 2 weeks so It shouldn't count against me. At which point I was told that they couldn't override it because the system automatically declined because of that reason.

[Anonymous]

---

@Maldanado wrote:
I applied today for the Neiman Marcus credit card online, and was declined. I called the HSBC back door number but was transferred over to NM's customer service. I was told I was declined automatically because of too many inquiries. I explained that I had been shopping for a new car the past 2 weeks so It shouldn't count against me. At which point I was told that they couldn't override it because the system automatically declined because of that reason.

---

Sorry to hear that.  Are you sure the only inquiries are from car shopping?

[Maldanado]

There were 4 inquiries on each of my reports before I started applying for car loans.

[Anonymous]

---

@Maldanado wrote:
There were 4 inquiries on each of my reports before I started applying for car loans.

---

IMO, getting denied for 5 inquiries (4+1 for your car loans) is understandable.

[Maldanado]

Really? I think it would be understandable if all of the other inquiries were from me searching out credit. Sometimes a creditor/collection agency will hard pull you just because they can. I've had it happen 3 times in the last 2 months when I called to pay off some debts.

[bichonmom]

So sorry to hear that. I've had inq put on by CAs as well. It s*cks, but unfortunately the law say they can do that.

If that was the only reason for denial, try waiting 3 to 6 months and re-app. (depending on the age of your inq.) You might also try calling again and ask for a supervisor @ HSBC and see if you might get somewhere. If not, try a supervisor @ Neiman's. I'm always going over CS rep's heads (not just credit-related stuff), and it frequently pays off. Usually CS reps are limited in what they can do, and sometimes a supervisor has authority to do things CS reps can't.

[Maldanado]

I will try to get a supervisor on the phone tomorrow. HSBC doesn't handle the NM card, at least that's what a cs rep told me.

[tntexans72]

Definitely worth a recon and ask for someone higher like a credit analysts who can bypass the computer. You have to understand, the computer is not going to know you are shopping for rates when buying a car, all it know is that you have multiple iqs in a short period of time and it was told to declined ppl that falls into that group. GL...I hope you are able to get your foot in the door.

[Anonymous]

---

@Maldanado wrote:
Really? I think it would be understandable if all of the other inquiries were from me searching out credit. Sometimes a creditor/collection agency will hard pull you just because they can. I've had it happen 3 times in the last 2 months when I called to pay off some debts.

---

You might try a recon.  The CSR may not be able to override anything, but an underwriter or someone with more authority than a CSR probably can.

[Maldanado]

The only problem will be getting to someone higher up.