@CreditScholar wrote:Part of providing good customer service is also having well-trained CSRs. Once they become responsible for several products, quality will most likely suffer since it's harder to know 5 products extremely well compared to just 1. As it stands I just don't see that Chase has enough incentive to introduce new cards into this space, although this may change in the future.
Excellent post!
Regarding Chase offering new products, I haven't paid attention to credit cards until recently, but it certainly appears like it'll be cyclical based on market position. That said, the CSP isn't an everyday card for the vast majority of consumers, don't think I've ever seen one out in the wild personally but admittedly I don't see that many, but I watch what people pay with in restaurants and that'd be a prime contender there.
In any event, BOFA changed their product suite last year (for the better) to compete with Amex and Chase, presumably WF will as well as reportedly they need to diversify their balance sheet more. Citi, Chase, Amex, etc. all have been doing small changes. It's about getting the right product for the right demographic, and having enough of a marketing push behind it.
Right now Chase seems to have that, but most people seem to simply pickup products from their own bank. Whether it's laziness, or only knowing the world as it's presented to them, the gateway to the average consumer appears to be through their checking account. Least where I work, people who have discretionary income even, tend to have cards 1:1 with their depository institutions.
Near as I can tell short of my GM, I'm the only one on my org chart that has an Amex; somehow think companies are just missing with their marketing, simply not reaching down far enough as I'm the frugal one of the bunch.
Anything less than 5k is a "toy limit" for me. 
I'm guessing though they mean $500-1000. Once you hit 2k or higher, most wouldn't consider that a toy limit anymore.
@CreditScholar wrote:Anything less than 5k is a "toy limit" for me.
I'm guessing though they mean $500-1000. Once you hit 2k or higher, most wouldn't consider that a toy limit anymore.
I'm really envious of your cards! Hopefully Chase will raise my limits soon but I doubt it.
The palladium will be by invite only. One will have to satisfy certain $$ asset requirements.
@MrShush wrote:
I hope the true benefit of carrying the JPM Select does not disappear. I'm going to order a replacement card just in case.
I wonder why the select was removed. I can understand the Palladium.