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Mega Contributor
LS2982
Posts: 15,434
Registered: ‎04-09-2011

Re: News straight from the Cap 1 Executive office

I'll believe it when I see it. :smileylol:




Silver Spade Garden Club Member - Last App 12/16/13 - Looking for a clean slate NO INQ's / Diamond Inspired!
Starting Score:
EX (PLUS) 583 EQ FICO 565 TU FICO 590 3/15/2011 / Goal Scores: 720
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Frequent Contributor
JPersat
Posts: 299
Registered: ‎05-28-2012

Re: News straight from the Cap 1 Executive office

Anyone ever seen super troopers?

 

"I'll believe that when me sh*t turns purple and smells like rainbow sherbet." 

 

:smileyhappy:


Starting Score: 492 02/12
Current Score: TU: 668 (FICO), EQ: 668 (FICO). EX: 651(lender pull 9/27/12)
Goal Score: 660



Frequent Contributor
jdirilo
Posts: 331
Registered: ‎08-27-2012

Re: News straight from the Cap 1 Executive office

Where can I find the number to the exec office? My husband has had his capital one unsecured card($300 limit) for a year and a month, and they denied his request for an increase via the chat. 

Contributor
umut
Posts: 133
Registered: ‎03-06-2012

Re: News straight from the Cap 1 Executive office

i could send e mail only four people rest is e mail no good  so we see

Valued Contributor
jsucool76
Posts: 2,770
Registered: ‎12-11-2011

Re: News straight from the Cap 1 Executive office

I don't know why people think calling/emailing the exec office will get them a CLI. All they do for your CLI is the same thing a normal CSR would do, they put in the request, but they send it to an UW...who then still denied you :smileytongue: They don't harass the UW to approve you, nor do they just override the UW's decision and give you a CLI. 

Wallet: Capital One Cash Rewards 3500CL, Wells Fargo Cash Back College Visa: 900CL, Paypal Smart Connect: 1286CL, Walmart Discover: 2000CL, UPromise Mastercard: 1000CL, Chase Slate: 500CL, Discover IT: 2000CL, Citi Forward: 1500CL, Bank Of America Student Travel Rewards: 700CL
New Contributor
mmmagique
Posts: 82
Registered: ‎04-05-2011

Re: News straight from the Cap 1 Executive office

OP, did you tell her why people don't reopen accounts with them after closing them?

First, they have a bad taste in their mouth from talking to (generally) rude csrs.

Then, they are upset because of all the cli and pc denials.

Third, it's THREE hard pulls for ONE card! They are the only ones I'm aware of who do that. 

Moderator
Revelate
Posts: 8,463
Registered: ‎12-30-2011

Re: News straight from the Cap 1 Executive office

It's three pulls for one card because they cater to deep subprime and they desire the increased resolution for their profitability.

Honestly one inquiry at the same time on each bureaus' report isn't that big of a deal statistically unless you're planning a bunch of other apps... Which is a low probability of success if you fit as a customer in their traditional model.

It may be something they change in the future with their higher tier products; however the people on this forum are in an extreme minority of the population that even knows let alone cares that C1 is doing a tri-pull.

While they may have decided to change some of their policies to increase customer retention, I sort of doubt this will be one of those. I suspect the majority of their profit is in the subprime market, and three pulls is a marginal increase in cost if it reduces their default rate by even a few percent most likely at their scale.
Starting Score: EQ 561, TU 567, EX 599* (12/30/11, EX lender pull 12/29/11)
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Valued Contributor
nicholasyud
Posts: 1,734
Registered: ‎08-13-2012

Re: News straight from the Cap 1 Executive office


mmmagique wrote:

OP, did you tell her why people don't reopen accounts with them after closing them?

First, they have a bad taste in their mouth from talking to (generally) rude csrs.

Then, they are upset because of all the cli and pc denials.

Third, it's THREE hard pulls for ONE card! They are the only ones I'm aware of who do that. 


+1111111111111111 we should create a website WE HATE CAPITAL ONE


Starting Score: 560
Current Score: 748 Wishlist: CSP, Simply Cash, SPG, BOLD, INK, United MP,
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New Contributor
mmmagique
Posts: 82
Registered: ‎04-05-2011

Re: News straight from the Cap 1 Executive office

I don't hate them. I'm just...bemused by them.

It's difficult to figure out their goal(s) in their lending practices, although it does appear that they may be waking up to the fact that they are losing the customers they helped become decent/good credit risks. 

It's possible their only goal in the past was to make as much money off of the subprime market as they could, while ignoring the rest. 

It's possible they've begun to see the $$ they are losing by letting so many walk. 

It certainly would be nice. But if not, they've served their purpose, and I do appreciate what they did for me in the past. 
Plus, if we didn't talk about Cap1, what else would we talk about?!! *g*

Super Contributor
CS800
Posts: 6,548
Registered: ‎04-07-2008

Re: News straight from the Cap 1 Executive office

[ Edited ]

jsucool76 wrote:

CS800 wrote:

I contacted the exec office and still waiting to see if they will PC me to the green cash card from my rebuilder (with perfect payment history in the last 4 years)

 

 


Good luck!

 

The executive office seems to be pretty helpful. Did you call them or email them? 

 

 


Thanks

 

I called them directly and it has been 1 week but got a vm from a lady telling me they are still working on it. She did however asked me for income, investments, mortgage payment etc.

 

I asked her to confirm that it will not be any hard pull and she said it will not be since it's a PC.

 





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