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That is surprising. Who did the call from ? One of their anaylsts, someone from their EO, frontline CSR, etc. ?
@minimock wrote:WOW, got a call from CITI today, and they apologized! I did not even follow up. They said the $800 CL I was asking for was totally reasonable, and asked if I wanted the account re opened.
I said sure, but I already cut the card up.
They said there sending out a new one. LOL
Little surprises around every cornor lol
That's amazing... congrats!!!
@minimock wrote:WOW, got a call from CITI today, and they apologized! I did not even follow up. They said the $800 CL I was asking for was totally reasonable, and asked if I wanted the account re opened.
I said sure, but I already cut the card up.
They said there sending out a new one. LOL
Little surprises around every cornor lol
That's better. That's the Citi that I do business with. It's good to have someone reviewing account that are being close and decided to take action.
@GMCSierraDenali wrote:That is surprising. Who did the call from ? One of their anaylsts, someone from their EO, frontline CSR, etc. ?
most likely retention department, i am guessing.
Grats to OP!