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Regular Contributor
patsfan1453
Posts: 199
Registered: ‎11-04-2012

Not impressed with Amex customer service

I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.
Chase Sapphire Preferred 5k || USAA Wounded Warrior Mastercard 4k || Citi TYP 4.9k|| Citi Forward 4k || Discover It 2k || Chase Freedom 5.5k || Walmart 1k
Total CLs: 26,900
AU BCP
In my wallet: CSP, Freedom
Valued Contributor
CreditScholar
Posts: 2,300
Registered: ‎01-22-2012

Re: Not impressed with Amex customer service


patsfan1453 wrote:
I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.

For security reasons they won't expedite it if it's your first card(s) with them. Also asking to PC that soon reeks of bait & switch, in that you applied for one thing but immediately ask for something else.

 

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Regular Contributor
patsfan1453
Posts: 199
Registered: ‎11-04-2012

Re: Not impressed with Amex customer service

I already had the Blue with them, and as of today used the secure message center and got switched over immediately. 

Chase Sapphire Preferred 5k || USAA Wounded Warrior Mastercard 4k || Citi TYP 4.9k|| Citi Forward 4k || Discover It 2k || Chase Freedom 5.5k || Walmart 1k
Total CLs: 26,900
AU BCP
In my wallet: CSP, Freedom
Senior Contributor
youngandcreditwrthy
Posts: 6,154
Registered: ‎08-16-2012

Re: Not impressed with Amex customer service

Lol lies. Got mine expedited
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $5k| West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k
Senior Contributor
youngandcreditwrthy
Posts: 6,154
Registered: ‎08-16-2012

Re: Not impressed with Amex customer service

Lol lies. Got mine expedited, and it was my first
Marriott PR$25k | BCE $24.5K |BankAmericard Visa $25k| Wmt Discover $12.5k | BR Visa $12.5k | Amex Delta Gold $10k | Discover IT $10k | Paypal Extras MC $15k | Amazon Store $10k|Arrival $12.7k | Smile Gen $7.25k | Dillard's $5k| West Elm $4k| Express $3.05K | Mypoints.com Visa $4.5k | Freedom Visa $1k| Amex Surpass $1k

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