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Contributor
patsfan1453
Posts: 180
Registered: ‎11-04-2012

Not impressed with Amex customer service

I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.
USAA Wounded Warrior Mastercard 4k || Citi TYP 3.5k|| Citi Forward 3k ||Citi HHonors 2k || Citi Simplicity 1k || Discover It 2k || Chase Freedom 500 || Amex Green ||Amex BCE 1k ||Paypal Extras 1.5 || Amazon Store Card 1.9k || Walmart 1k || Cap1 750
Total CLs: 22,150
Valued Contributor
CreditScholar
Posts: 1,326
Registered: ‎01-22-2012

Re: Not impressed with Amex customer service


patsfan1453 wrote:
I was recently approved for the amex blue and green in the past two weeks. After I was approved for the green I called to see if I could get it expedited, I was told that the expedite has to be requested before approval...what? So then I ask about possibly pcing my blue to a BCE, was told I couldn't and would have to reapply. I then use the secure message center and they tell me I can get the green expedited and to call another number, I do and they say the same thing as before. What gives? I know all of these things are possible. Sent from phone...sorry for errors.

For security reasons they won't expedite it if it's your first card(s) with them. Also asking to PC that soon reeks of bait & switch, in that you applied for one thing but immediately ask for something else.

 

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Contributor
patsfan1453
Posts: 180
Registered: ‎11-04-2012

Re: Not impressed with Amex customer service

I already had the Blue with them, and as of today used the secure message center and got switched over immediately. 

USAA Wounded Warrior Mastercard 4k || Citi TYP 3.5k|| Citi Forward 3k ||Citi HHonors 2k || Citi Simplicity 1k || Discover It 2k || Chase Freedom 500 || Amex Green ||Amex BCE 1k ||Paypal Extras 1.5 || Amazon Store Card 1.9k || Walmart 1k || Cap1 750
Total CLs: 22,150
Valued Contributor
youngandcreditwrthy
Posts: 3,765
Registered: ‎08-16-2012

Re: Not impressed with Amex customer service

Lol lies. Got mine expedited
Paypal Extras Plat MC $25k | Lowe's $12k | Amex BCE $10.5K | WMT Discover $15k | Ban Repub Visa $14k | Dillard's $10k | Travelocity Amex $7.7k | JCP $6.5K | Smile Gen $6.25k | Freedom Visa $5k | Citi Dia Pref $5k | C1 No Hassle Cash Visa $5k | Discover IT $4.75k | Amazon Store $10k | ANFitch $2.95k | Express $3.05K | Chevron $2.1k | Orchard Gold $1.7k
Valued Contributor
youngandcreditwrthy
Posts: 3,765
Registered: ‎08-16-2012

Re: Not impressed with Amex customer service

Lol lies. Got mine expedited, and it was my first
Paypal Extras Plat MC $25k | Lowe's $12k | Amex BCE $10.5K | WMT Discover $15k | Ban Repub Visa $14k | Dillard's $10k | Travelocity Amex $7.7k | JCP $6.5K | Smile Gen $6.25k | Freedom Visa $5k | Citi Dia Pref $5k | C1 No Hassle Cash Visa $5k | Discover IT $4.75k | Amazon Store $10k | ANFitch $2.95k | Express $3.05K | Chevron $2.1k | Orchard Gold $1.7k

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